Sales Systems Manager, Revenue Operations

$142,000 - $192,000/Yr

Tarro - San Francisco, CA

Full-time

San Francisco, CA

Personal and Laundry Services

About the position

The Sales Systems Manager in Revenue Operations at Tarro is responsible for optimizing and integrating sales systems that support Sales, Client Success, and Support functions. This role is crucial for ensuring a seamless customer journey and involves managing various systems, overseeing CRM administration, and enhancing client engagement and retention. The position requires collaboration with cross-functional teams and executive leadership to drive efficiency and effectiveness in a fast-growing tech environment.

Responsibilities

• Align Sales, Client Success, and Support systems to ensure a unified and cohesive customer journey.
• Integrate different systems to streamline data flow and improve cross-functional collaboration.
• Oversee CRM (Customer Relationship Management) system administration to support sales processes and pipeline management.
• Manage Client Success platforms to enhance client onboarding, engagement, and retention.
• Manage the budget, agreements, and planning for Sales System Tech Stack.
• Develop and maintain reporting systems for Sales and Client Success teams to track key performance indicators (KPIs) and metrics.
• Provide system insights and analysis based on system-generated data to inform strategic decision-making.
• Provide content for training sessions for teams on system usage, features, and best practices.
• Provide ongoing support and troubleshooting for system-related issues.
• Identify opportunities for process improvement and workflow optimization within systems in conjunction with PMs.
• Collaborate with cross-functional teams to implement changes that enhance efficiency and effectiveness.
• Implement and enforce security measures to safeguard sensitive data within systems.
• Ensure compliance with data protection regulations and industry standards.
• Manage relationships with third-party vendors providing GTM systems and tools.
• Stay informed about updates, new features, and industry trends related to these systems.
• Document the full lifecycle of Sales Data in the Data Catalog for efficient integration, modeling, and analysis.
• Design, develop, and extend dbt code to enhance the Enterprise dimensional model and data Warehouse.
• Follow Software Engineering and Data Engineering best practices like versioning, CI/CD, Workflow orchestration, DataOps.
• Work in a highly agile, iterative environment in cleaning and staging large quantities of raw, disorganized data.
• Ensure data integrity across all systems by implementing and maintaining data quality standards.
• Establish and monitor data governance practices to maintain accurate and up-to-date customer information.

Requirements

• Experience in Sales, Marketing, Client Success, or Revenue Operations fields.
• Experience with a fast-growing SaaS company and a strong grasp of the SaaS business model.
• Strong technical acumen with proficiency in Sales Automation platforms, CRM systems, and other GTM technology.
• Self-starter that adapts well to change in a fast-paced, dynamic workplace.
• Excellent project management skills and the ability to lead cross-functional teams.
• Clear and effective communication skills, both verbal and written.

Nice-to-haves

• Experience with specific systems such as Salesforce, HubSpot, Totango, Gainsight, Intercom, and others mentioned in the job description.

Benefits

• Competitive salary range of $142,000 - $192,000 per year.
• Opportunity to work in a fast-growing tech company with a focus on empowering small businesses.
• Collaborative and inclusive work environment that values diversity.