Sales Transformation and Training Manager

About the position

As the Sales Transformation and Training Manager, your role is to lead the evolution of our sales team, ensuring they have the skills, tools, and confidence to deliver exceptional results. You’ll oversee training for a team of 80 agents and manage a direct team of 3, including 2 Training Facilitators and 1 QA Analyst. You’ll develop and implement innovative training programs designed to shift the team’s focus to a sales-first mindset, while also embracing a hybrid work model. Though the role is hybrid, it will require on-site presence to ensure the success of in-person training initiatives, particularly for those agents onboarding locally in Richmond.

Responsibilities

• Develop Sales Transformation Strategy: Design and execute a strategic sales development and training plan that aligns with the company’s goals and drives a shift toward a sales-oriented culture for a team of 80 agents.
• Lead Training Programs: Create, lead, and deliver engaging sales training sessions that sharpen selling skills, enhance product knowledge, and cultivate a strong sales mindset across a mixed team of hybrid and remote agents.
• Sales Coaching: Provide continuous one-on-one and group coaching to ensure each team member is reaching their full potential, driving improved performance, and embracing a sales-first mentality.
• Coach the Coaches Program: Establish and lead a structured ‘coach the coaches’ initiative, helping sales managers become more effective leaders and developers of their teams.
• Hire and Mentor: Manage a direct team of 3, including 2 Training Facilitators and 1 QA Analyst, and provide mentorship and leadership as they help execute the overall training strategy.
• On-Site Leadership: While the role offers flexibility in a hybrid environment, expect frequent on-site time to lead and support the training of hybrid and remote agents, ensuring high engagement and effective learning.
• Adapt and Evolve: Continuously assess the effectiveness of training programs and adjust strategies as needed to ensure maximum impact in a rapidly changing market.

Requirements

• Proven Experience: Demonstrated success in sales training, coaching, or sales enablement roles, preferably with experience transforming team cultures toward higher sales performance.
• Sales Enthusiasm: A passion for sales and a natural ability to inspire and motivate others to embrace selling as a central part of their role.
• Leadership and Coaching Skills: Excellent leadership, coaching, and mentoring capabilities, with a focus on helping individuals and teams achieve measurable sales results.
• Strong Analytical and Problem-Solving Skills: Deep understanding of sales processes, key performance indicators, and effective sales methodologies.
• Experience in Dynamic Environments: Experience in a sales-driven, contact center, or call center environment is highly desirable.
• Growth Mindset: A desire to continuously learn, test, and improve, with comfort in working in an evolving, fast-paced environment.
• Hybrid and On-Site Presence: Ability to work in a hybrid capacity, but with the flexibility to spend extra time on-site as needed for training initiatives.

Benefits

• Diversity and Inclusion Commitment: We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify.
• Supportive Workplace: We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.