Insight Global - Boca Raton, FL

posted 9 days ago

Full-time
Boca Raton, FL
Administrative and Support Services

About the position

The position is for a developer/admin hybrid role focused on supporting enhancements, bug fixes, and front-line cases across various applications, specifically within Salesforce's Sales Cloud and Service Cloud. The role involves handling issues related to Adobe integration, access to timelines, and bulk uploads, among others. This position is essential for ensuring smooth operations and user support within the Salesforce environment.

Responsibilities

  • Support new enhancements and bug fixes in Salesforce applications.
  • Handle front-line cases related to Sales Cloud and Service Cloud.
  • Address issues such as Adobe integration, access to timeline, and bulk uploads.
  • Collaborate with team members to resolve application-related cases.

Requirements

  • 3+ years of experience in Salesforce, specifically in Sales Cloud and Service Cloud.
  • Experience with SQL and Salesforce Inspector for data uploads and SQL queries.
  • Familiarity with Apex programming language.
  • Hands-on experience with Marketing Cloud.
  • Possession of Senior Admin and Sales Cloud and Service Cloud certifications.
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