Millennium Trust Company - Oak Brook, IL
posted 5 months ago
About the position
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people-centric and client-obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV. Remote status and role locations are subject to change. Relocation is not provided. Don't meet every single requirement? Here at Inspira Financial, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company! The Salesforce Admin role is responsible for providing technical and functional support of the application suite of products used by Inspira Financial. The Salesforce Admin serves as the primary interface with the Operations and Client Service teams and the Vendors providing applications, to build, maintain, and provide processes for using those applications. Within a team environment, they manage Inspira expectations and Vendor deliverables during system creation/installation, coordinate collection and maintenance of documentation on how an application functions, and coordinate/conduct training sessions on those applications. The ideal incumbent will be creative, client-focused, solutions-driven, organized, and have exceptional interpersonal skills.
Responsibilities
- Ensure efficient and timely handling of all incoming application enhancement requests
- Ensure application/system quality, integrity and performance
- Work with the Help Desk, Development Teams, Operations Management and Client Services on projects and functional tasks
- Provide hands-on application management for mission critical systems
- Provide timely resolution of functional issues and report incidents to the escalation resource where necessary
- Readily identify existing or potential problems and make recommendations for correction
- Troubleshoot functional issues in a complex environment, with various applications and architecture
- Curate procedural documentation and business process mapping
- Manage implementation of new software and upgrades of existing software
- Cross-train other team members in order to facilitate coverage
- Other duties as assigned
Requirements
- Proven experience as a Salesforce Administrator or similar role
- Strong understanding of Salesforce platform and its capabilities
- Excellent problem-solving skills and ability to troubleshoot complex issues
- Ability to work collaboratively in a team environment
- Exceptional communication and interpersonal skills
- Experience with application management and support
- Ability to manage multiple tasks and projects simultaneously
- Strong organizational skills and attention to detail
Nice-to-haves
- Salesforce certification
- Experience in a financial services environment
- Familiarity with data management and reporting tools
- Knowledge of Agile methodologies
- Experience with training and documentation
Benefits
- Remote work flexibility
- Career development opportunities
- Diversity and inclusion initiatives
- Collaborative work environment
- Employee engagement programs
