Global Refuge - Baltimore, MD
posted 5 days ago
About the position
The Salesforce Administrator and Business Analyst (BA) is responsible for the management and development of the Salesforce platform as well as ensuring full utilization and customization of the platform to match and support business goals. The Salesforce Administrator and BA will review and analyze business processes and provide solutions to improve user experience and productivity. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as Government, community, and faith partnerships.
Responsibilities
- Salesforce System Support and Maintenance
- Perform system maintenance and configuration, including user setup, roles, profiles, groups, permission sets, complex flows and validation rules, custom objects, and fields.
- Advise on system enhancements.
- Monitor and analyze site metrics, system performance, and user activity.
- Perform new release evaluations and execute new functionality rollouts.
- Regularly audit data to uncover data integrity issues and/or opportunities for process improvements.
- Develop complex reports and dashboards to support the delivery of key business metrics.
- Deliver effective training modules and user guides.
- Develop subject matter expertise and capabilities across the business.
- Collaborate with stakeholders to gather and confirm business requirements.
- Analyze and consolidate information to develop solutions to ensure business requirements are achieved.
- Partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and or time impacts.
- Provide expert support to business users in managing systems and process changes.
- Provide expert advice on application solutions.
- Produce functional, technical, and system design documentation.
- Create test scenarios for applications and enhancements.
- Facilitate testing of Salesforce rollouts.
- Interact with third-party vendors and developers where appropriate.
- Research, evaluate, and recommend innovative technologies to support business needs.
- Other responsibilities are as directed by the application manager or director of information technology.
Requirements
- Bachelor's Degree from an accredited college or university, OR 4 years' experience in a relevant field.
- Salesforce Administrator Certification Required
- 1+ years of Salesforce setup and configuration
- Knowledge of the software development life cycle
Nice-to-haves
- 1+ years of business analyst or project management experience
- Experience working for a non-profit organization
Benefits
- medical, dental, and vision available on the first day of employment
- professional development, tuition reimbursement
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
- company 403(b) contribution of 3%, an additional 7% match which vests immediately
- Family Building benefits for reproductive procedures, adoption/foster care assistance
- an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans
