Salesforce Administrator, Business Systems (Service Cloud)

Level Access

Full-time

Remote

Professional, Scientific, and Technical Services

About the position

The Salesforce Administrator, Business Systems (Service Cloud) at Level Access is a key role within the Technology department, responsible for enhancing and supporting the Salesforce platform to drive commercial operations. The position requires a proactive individual who can capture requirements, craft scalable solutions, and contribute to the systems roadmap while ensuring effective communication with stakeholders and managing change effectively.

Responsibilities

• Perform Salesforce configuration changes, including Flow, assignment rules, approval processes, custom object customization, record types, dynamic layouts, apps, actions, custom settings, and dashboards and reports.
• Build and maintain integrated applications including HubSpot, Outreach, Clari, Netsuite, Celigo, Chorus, ZoomInfo, Gainsight and others.
• Design and implement complex automation solutions using flow and APEX if required.
• Serve as an L3 support agent when tickets are escalated.
• Work with IT to ensure permissions and user management maps for SSO.
• Provide system-related input to enablement for internal users on Salesforce features and functionality to ensure effective adoption and utilization.
• Perform such other tasks and duties as may be required or assigned from time to time in the Company's discretion.

Requirements

• Salesforce Administrator and Advanced Administrator certifications are required.
• Experience implementing Salesforce configuration changes, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Understanding of basic triggers/Apex code.
• Ability to collect and translate business requirements into technical solutions.
• Excellent relationship-building skills and ability to collaborate closely with stakeholders at all levels.
• Strong functional understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Dedication to continuous learning and willingness to evolve with the Salesforce platform while learning new systems.
• Significant experience with connected applications and managed packages ranging from e-signature to ERP and sales enablement.
• Problem solver with a systems approach.
• Understanding of agile project management framework.
• Comfort building and maintaining in a low-code environment.

Nice-to-haves

• Platform App Builder certification preferred.
• Sales Cloud Consultant certification preferred.
• Service Cloud Consultant certification preferred.
• Bonus Certifications: CPQ Specialist, Platform Developer (I/II), User Experience Designer, Business Analyst, and in Architect track.