Colliers International - Minneapolis, MN
posted 5 months ago
About the position
At Colliers, we pride ourselves on our unique approach to success, which is driven by our passionate team members who take ownership and prioritize the needs of our clients, people, and communities. We are currently seeking a Salesforce Administrator to join our Minneapolis office, specifically supporting the Colliers Mortgage business line. This role is crucial for the core administration of Salesforce, ensuring its seamless operation, optimization, and enhancement to meet the evolving needs of our organization. As a Salesforce Administrator, you will perform routine administrative duties, including configuring standard and custom fields/objects, creating and maintaining workflows and process flows, and managing data imports and exports. You will also be responsible for creating and customizing reports, dashboards, and list views that support specific business processes. Your role will involve configuring roles, profiles, permission sets, queues, and groups, as well as troubleshooting user access issues. Additionally, you will provision user accounts and establish a standardized process for the end-user lifecycle. Your analytical skills will be essential in troubleshooting errors and finding solutions. You will utilize Salesforce tools for testing and deploying updates, contributing to the idea creation and implementation of internal feature enhancements to expand product utilization. Testing new functionalities prior to deployment will be a key responsibility to ensure stability in the production environment. Furthermore, you will create training resources and conduct system training as needed, along with other duties as assigned.
Responsibilities
- Perform routine Salesforce Administrator duties including configuring standard and custom fields/objects.
- Create and maintain workflows/process flows.
- Import and export data as required.
- Create and customize reports, dashboards, and list views to support specific business processes.
- Configure roles, profiles, permission sets, queues, and groups, and troubleshoot user access issues.
- Provision user accounts and create a standardized process for the end-user lifecycle.
- Provide troubleshooting and analytical skills to assist in resolving errors and finding answers.
- Utilize Salesforce tools for testing and deploying updates using change sets and developer/sandbox environments.
- Contribute to the idea creation and implementation of internal feature enhancements to expand product utilization.
- Test all new functionality prior to deployment to ensure stability in the production environment.
- Create training resources and conduct system training as needed.
- Perform other duties as assigned.
Requirements
- 3+ years of Salesforce administrator experience, including system configuration, functionality, and user/security management.
- 2+ years of experience in the commercial mortgage industry preferred.
- Experience installing and maintaining integrations with Salesforce.
- Demonstrated ability to work closely with business resources as a trusted advisor, making recommendations on features and functionality to meet business objectives.
- Proficiency in data analysis tools such as Salesforce Data Loader, SQL, Excel, and business intelligence platforms.
- Bachelor's degree preferred.
Benefits
- Comprehensive medical and dental plan.
- 401k plan including company matching.
- Firm funded life and disability insurance.
