About the position
The Salesforce Administrator will play a crucial role in managing and optimizing our Salesforce platform to ensure it meets the needs of our organization and its users. This position involves a variety of responsibilities, including managing internal support requests, resolving issues, and supporting new functionality requests brought forth by end-users. The Salesforce Administrator will also be responsible for performing User Acceptance Testing (UAT) for both new and ongoing development projects, ensuring that all changes meet the necessary requirements and function as intended. In addition to these responsibilities, the Salesforce Administrator will participate in change management efforts aimed at improving our Salesforce implementation. This includes contributing to the alignment of our Salesforce instance with industry best practices, ensuring that our system remains efficient and effective in supporting our business processes. The role requires a strong focus on customer service, as the administrator will need to communicate effectively with users to understand their needs and provide timely support. The ideal candidate will have experience supporting Microsoft Windows 10 and Office O365, as well as outstanding customer service and interpersonal skills. Excellent written and verbal communication skills are essential for this role, as the Salesforce Administrator will need to document requirements and communicate solutions clearly to both technical and non-technical stakeholders. Additionally, experience supporting remote workers in a corporate environment is highly desirable, as our organization values flexibility and remote collaboration.
Responsibilities
- Helping to manage, prioritize, and escalate internal support requests
- Resolving issues and supporting new or enhanced functionality requests brought by end-users
- Performing User Acceptance Testing for both new and ongoing development projects
- Participating in change management efforts to improve our Salesforce implementation
- Contributing to keeping our Salesforce instance aligned with best practices
Requirements
- Salesforce Administrator Certification
- 1+ year experience as a Salesforce Administrator
- Bachelors Degree or equivalent related experience in business or technology
- Experience supporting Microsoft Windows 10 & Office O365
- Ability to work with partners to understand business needs, document requirements, and design logical, scalable solutions
- Strong desire to learn and implement Salesforce best practices
- Outstanding customer service and interpersonal skills
- Excellent written and verbal communication skills
- Experience supporting remote workers in a corporate environment
