Salesforce Administrator (IT System Administration - Journey)

Washington State Liquor And Cannabis Board - Olympia, WA

Full-time - Mid Level

Olympia, WA

About the position

The Salesforce Administrator position at the Washington State Liquor and Cannabis Board (WSLCB) involves managing and optimizing the Salesforce platform to support the agency's mission of promoting public safety and trust through effective administration of liquor, cannabis, tobacco, and vapor laws. The role requires a strong focus on customer service, teamwork, and process improvement, contributing to a culture of excellence within the organization.

Responsibilities

• Manage and optimize the Salesforce platform for the WSLCB.
• Provide technical support and training to users of the Salesforce system.
• Collaborate with various departments to understand their needs and implement solutions within Salesforce.
• Monitor system performance and troubleshoot issues as they arise.
• Develop and maintain documentation related to system configurations and processes.

Requirements

• Proven experience as a Salesforce Administrator or similar role.
• Strong understanding of Salesforce best practices and functionality.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with data management and reporting in Salesforce.

Nice-to-haves

• Salesforce certification (e.g., Salesforce Administrator, Advanced Administrator).
• Experience with Salesforce integrations and third-party applications.
• Knowledge of data governance and compliance standards.

Benefits

• Telework eligibility with at least one day in the office per week.
• Participation in statewide business resource groups (BRGs) for diversity and inclusion.
• Opportunities for professional development and training.