Salesforce Administrator (On-site)

$48 - $64/Yr

Redwood Credit Union - Napa, CA

Full-time - Mid Level

Napa, CA

Credit Intermediation and Related Activities

About the position

Lead the ongoing development and adoption of Salesforce at Redwood Credit Union. Successful candidate has a record of success in implementing Salesforce processes and fostering Salesforce adoption. Working closely with business leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes on the Salesforce platform, this role is part technical project manager, part administrator, and part Salesforce analyst. This position is on-site in Napa. It is not a remote role.

Responsibilities

• Handle all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Develop automations, workflows, Salesforce apps, and other customizations to improve and expand the Salesforce experience and functionality.
• Install, configure, manage, and champion both native and 3rd party apps, plugins, and platform enhancements.
• Complete regular internal system audits and manage upgrades.
• Manage Salesforce data feeds and other integrations.
• Coordinate the evaluation, scope, and completion of new development requests.
• Work with management team to establish suitable processes to support administrative, development, and change management activities.
• Assist in training of new users and grow the Salesforce skill set across the organization.
• Effectively act as the liaison between users, vendors, and the application development teams.
• Work independently with members of the user community to define and document requirements.
• Participate on project teams and provide system analysis support.
• Serve as a technical resource to teams in defining technical requirements for Salesforce solutions.
• Supply technical support for issues relating to Salesforce system and integrations.
• Make recommendations and actively participate in project teams. Provide technical analysis in solving business problems.
• Respond to high priority phone and e-mail requests for technology assistance.

Requirements

• Ability to work with team members to define and document development requirements.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills with the ability to communicate effectively at all levels of the organization.
• Ability to interact and communicate with outside vendors.
• Ability to establish and maintain an effective working relationship with a diverse group of people.
• Ability and desire to work in a team environment.
• Ability to work weekends and late nights when needed.

Nice-to-haves

• Salesforce Admin (ADM201 and ADM211) certified.
• Sales Cloud, Marketing Cloud, and Developer certifications preferred.
• MuleSoft certification is a plus.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!