Salesforce Administrator, Rochester, NY

$70,000 - $90,000/Yr

Simutech Group - Rochester, NY

Full-time - Entry Level

Rochester, NY

101-250 employees

Professional, Scientific, and Technical Services

About the position

As a Salesforce Administrator at SimuTech Group, you will play a crucial role in ensuring the efficient functioning of Salesforce across various departments. This position requires a detail-oriented individual who is passionate about mastering systems, maintaining clean data, and providing expert support to users. You will be responsible for managing user profiles, providing help desk support, and collaborating with teams to implement process improvements, all while contributing to a collaborative and innovative work environment.

Responsibilities

• Manage users, user profiles, permission sets, custom objects/fields, Flows, and Lightning Pages.
• Provide daily Salesforce Help Desk support, train new users, and help foster Salesforce expertise across the company.
• Maintain clean Salesforce data without duplicates, ensuring accuracy, consistency, and accessibility.
• Collaborate with cross-functional teams to evaluate and execute new development requests, proactively identifying and implementing process improvements.
• Create and maintain standard Salesforce reports and dashboards for all users.
• Stay up to date with Salesforce releases and manage system upgrades, ensuring minimal disruption to business operations.
• Develop and maintain documentation for key processes to ensure best practices.
• Sync selected data between our Salesforce instance and our software supplier's Salesforce Partner Community.

Requirements

• 6-12 months of Salesforce administration experience.
• Salesforce administrator certification or equivalent knowledge.
• Strong understanding of complex business processes and reporting mechanisms.
• Excellent organizational and communication skills.
• Eagerness to constantly learn and challenge the status quo.
• Ability to balance technical decisions with big-picture thinking.
• Basic understanding of Salesforce tools such as Approval Processes, Flows, Dynamic Forms, and Dynamic Actions.
• Proven ability to create detailed reports and dashboards.
• Solid grasp of accounting principles and general business concepts.
• Proficiency in Salesforce Sales Cloud and Service Cloud for sales and support operations.
• Experience optimizing Salesforce activities in support of business objectives.

Nice-to-haves

• Exposure to other Salesforce products including Account Engagement (Pardot), Sales Engagement (High Velocity Sales), Quip, and Einstein for Sales.
• Demonstrated capability in integrating platforms such as Outlook, Conga, Certinia (FinancialForce), and Microsoft Teams.
• Basic understanding of Microsoft Excel and Pivot Tables.
• Interest in Generative AI.

Benefits

• Zero Cost Medical Insurance
• Comprehensive Dental and Vision Coverage
• Corporate Wellness Coach
• Short Term Disability
• Long Term Disability
• 401k Plan with employer match
• Limited Flexible Spending Account
• Life Insurance
• Paid time off
• Professional development assistance
• Referral program
• Bonus plan