Salesforce Administrator, Rochester, NY

$70,000 - $90,000/Yr

Ansys - Rochester, NY

Full-time - Mid Level

Rochester, NY

Professional, Scientific, and Technical Services

About the position

As a Salesforce Administrator at SimuTech Group, you will play a crucial role in managing and optimizing the Salesforce ecosystem to support various business operations. This position requires a detail-oriented individual who is passionate about maintaining data integrity, providing user support, and implementing process improvements. You will collaborate with cross-functional teams to enhance the Salesforce platform and ensure it meets the needs of the organization.

Responsibilities

• Manage users, user profiles, permission sets, custom objects/fields, Flows, and Lightning Pages.
• Provide daily Salesforce Help Desk support and train new users.
• Maintain clean Salesforce data without duplicates, ensuring accuracy, consistency, and accessibility.
• Collaborate with cross-functional teams to evaluate and execute new development requests.
• Create and maintain standard Salesforce reports and dashboards for all users.
• Stay up to date with Salesforce releases and manage system upgrades.
• Develop and maintain documentation for key processes.
• Sync selected data between our Salesforce instance and our software supplier's Salesforce Partner Community.

Requirements

• 6-12 months of Salesforce administration experience.
• Salesforce administrator certification or equivalent knowledge.
• Strong understanding of complex business processes and reporting mechanisms.
• Excellent organizational and communication skills.
• Eagerness to constantly learn and challenge the status quo.
• Ability to balance technical decisions with big-picture thinking.
• Basic understanding of Salesforce tools such as Approval Processes, Flows, Dynamic Forms, and Dynamic Actions.
• Proven ability to create detailed reports and dashboards.
• Solid grasp of accounting principles and general business concepts.
• Proficiency in Salesforce Sales Cloud and Service Cloud.

Nice-to-haves

• Exposure to other Salesforce products including Account Engagement (Pardot), Sales Engagement (High Velocity Sales), Quip, and Einstein for Sales.
• Demonstrated capability in integrating platforms such as Outlook, Conga, Certinia (FinancialForce), and Microsoft Teams.
• Basic understanding of Microsoft Excel and Pivot Tables.
• Interest in Generative AI.

Benefits

• Disability insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Professional development assistance
• Life insurance
• Referral program