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The Salesforce Administrator will support the ongoing development of the University of Pennsylvania Development and Alumni Relations (DAR) Salesforce deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including: Fundraising, Marketing, Outreach, and our core program business processes. This position will be largely involved with requirements gathering, crafting acceptance criteria for enhancement requests, and system testing. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM Platform.
