Salesforce Administrator- Support Specialist

$57,990 - $70,990/Yr

West Shore Home - Dallas, TX

Full-time - Entry Level

Remote - Dallas, TX

1,001-5,000 employees

Construction of Buildings

About the position

As a Salesforce Administrator- Support Specialist at West Shore Home®, you will play a crucial role in leveraging technology and data to enhance business processes and workflows across the organization. This position involves providing expert support for various Information/Technology systems, diagnosing and resolving issues within Salesforce and other platforms, and managing support requests to ensure timely responses and resolutions. You will work closely with a team of Salesforce Support Specialists and Administrators, serving over 2,000 end users and internal stakeholders.

Responsibilities

• Provide excellent support to the business enterprise as an internal subject matter expert for various Information/Technology systems.
• Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms.
• Manage and oversee open tickets in the company Jira Service Desk, communicating updates with team members and internal customers.
• Respond to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution).
• Manage processes related to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns, and other Salesforce objects.

Requirements

• Active Salesforce Administrator certification preferred.
• Knowledge of standard capabilities of Salesforce including ongoing customization/alterations.
• Proficiency with automation tools, specifically updating and creating FLOWS.
• Experience in investigating workflows, processes, flows, and configurations within the Salesforce.com environment.
• Education or experience in systems, databases, and administration tools.
• Strong communication skills to effectively interact with both technical and non-technical staff.

Nice-to-haves

• Experience with Jira Service Desk.
• Familiarity with Leap CPQ and Five9 platforms.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching