Salesforce Administrator
Entertainment Partners - Burbank, CA
posted 4 months ago
About the position
At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making. We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. We are looking for a Salesforce Administrator! In this role, you will be responsible for the configuration, maintenance, and optimization of our Salesforce platform to support the global needs of our growing business. You will collaborate with stakeholders to gather requirements, design solutions, and implement changes to enhance user experience and drive efficiency. Additionally, you will manage user access, security settings, and data integrity while providing training and support to ensure effective utilization of Salesforce across the organization. We are seeking a detail-oriented individual with strong communication skills and a passion for leveraging technology to empower our teams and streamline business processes. If you thrive in a fast-paced environment and are excited about the opportunity to make a meaningful impact in the future of Entertainment, we want to hear from you!
Responsibilities
- Customize and configure Salesforce to meet business needs, including creating custom objects, fields, lightning flows, and approval processes.
- Manage user roles, profiles, permissions, and security settings in Salesforce.
- Maintain and enhance data quality and integrity within Salesforce.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce.
- Create and maintain documentation related to system configurations, processes, and training materials.
- Provide ongoing support and training to users on Salesforce features and functionality.
- Stay updated on new Salesforce features and functionalities and make recommendations for process improvements.
- Enthusiastic and quick to grasp new concepts, eager to delve into Entertainment Partner's industry and gain insights into the company's global utilization of the Salesforce platform.
Requirements
- Bachelor's degree in computer science, technology, or related field (or equivalent work experience).
- Salesforce Administrator certification (Salesforce Certified Administrator) is required. Certified Advanced Administrator is preferred.
- Proven experience as a Salesforce Administrator and hands-on expertise of Salesforce platform capabilities and best practices.
- Proven experience in handling Salesforce support cases, including troubleshooting complex issues, diagnosing root causes, and implementing timely resolutions to ensure uninterrupted system functionality and user productivity.
- Ability to effectively collaborate with Salesforce support teams, escalate critical issues as needed, and document solutions for future reference and knowledge sharing within the organization.
- Proficiency in Salesforce configuration, customization, and data management.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in a team environment, with both internal team members and outside vendors.
- Detail-oriented with strong analytical and organizational skills.
Nice-to-haves
- Bonus points for industry-related experience in Media & Entertainment and/or Finance.
Benefits
- Health, Dental, and Vision options
- 401(k) retirement savings plan and company match
- Paid holidays, vacation time, and sick time
- Participation in company equity plans
- Employee Assistance Program, mental health and wellness programs
- Training and development
- Possibility of hybrid/flexible schedules
- Annual bonus and merit reviews
