Salesforce Administrator

Safe Streets - Lehi, UT

Full-time

Lehi, UT

Administrative and Support Services

About the position

We are seeking a highly motivated Salesforce Administrator to manage and enhance our Salesforce platform, ensuring optimal performance and supporting business operations. This role requires a deep understanding of Salesforce administration, customization, and integration, along with excellent problem-solving and communication skills.

Responsibilities

• Manage all aspects of Salesforce configuration, including user setup, roles, profiles, permissions, rules, workflows, and custom objects.
• Customize Salesforce to fit business needs, including creating custom fields, objects, formulas, validation rules, and flows.
• Ensure data integrity through regular data quality checks, de-duplication, and data loading using tools like Data Loader.
• Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption.
• Work with development teams to integrate Salesforce with other systems and third-party applications, ensuring seamless data flow and process automation.
• Develop and maintain custom reports and dashboards to provide actionable insights to stakeholders.
• Implement and manage Salesforce security policies, including data encryption, field-level security, and sharing rules.
• Plan and execute Salesforce releases, ensuring minimal disruption to business operations, including sandbox management, change sets, and version control.
• Stay up-to-date with Salesforce best practices, new features, and functionality, and recommend improvements to existing processes and systems.
• Utilize Field Service Lightning (FSL) to manage and optimize field service operations, including scheduling, dispatching, and tracking of field service activities.
• Support and manage billing operations within Salesforce, ensuring accurate and efficient invoicing, payments, and financial reporting.
• Leverage Marketing Cloud to create and manage marketing campaigns, automations, and customer journeys.
• Utilize Service Cloud to enhance customer support processes, case management, and service automation.
• Implement and manage Sales Cloud features to support sales processes, lead management, and forecasting.

Requirements

• Minimum 1-5 years of experience as a Salesforce Administrator.
• Proven experience with Salesforce customization, data management, and integration.
• Experience with Salesforce Field Service Lightning (FSL), Billing, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.
• Salesforce Administrator certification required; Advanced Administrator and other relevant Salesforce certifications are a plus.
• Proficiency in Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.
• Strong understanding of Salesforce security model, including roles, profiles, and sharing rules.
• Experience with Salesforce data tools (Data Loader, Workbench).
• Knowledge of Salesforce integration tools and APIs (e.g., REST, SOAP).
• Familiarity with Apex, Visualforce, Lightning Components, and Flow.
• Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
• Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Strong troubleshooting skills and the ability to think critically to solve complex issues.
• Experience in managing Salesforce projects, including requirements gathering, planning, execution, and post-implementation support.
• Ability to work collaboratively within a team and contribute to a positive team culture.