Salesforce Administrator

Ledgent - Houston, TX

Full-time

Houston, TX

Administrative and Support Services

About the position

The Salesforce Administrator will play a crucial role in managing and optimizing the Salesforce environment to enhance user productivity and streamline business processes. This position requires expertise in configuring, integrating, and maintaining Salesforce to deliver reliable and scalable solutions that align with organizational goals. The Salesforce Administrator will work closely with cross-functional teams to ensure effective communication and alignment on business needs while focusing on best practices and continuous improvement.

Responsibilities

• Partner with customers, senior leaders, and IT teams to design and configure custom objects, fields, workflows, validation rules, and page layouts.
• Design and support seamless integrations between Salesforce and other enterprise applications, such as ERP and analytics tools.
• Design and maintain impactful reports and dashboards that provide actionable insights for users, management, and executives.
• Develop and deliver training sessions, create comprehensive user guides, and provide ongoing support to enhance user adoption and proficiency with Salesforce.
• Partner with stakeholders to understand their needs and translate business requirements into effective Salesforce solutions.
• Address issues and change requests, oversee system upgrades, releases, and manage change control processes.
• Monitor Salesforce updates and best practices, evaluate new features for their relevance, and implement enhancements.

Requirements

• High School Diploma or equivalent required; Associate's Degree in IT or a related field preferred.
• 5+ years of experience as a Salesforce Administrator with comprehensive knowledge of Salesforce configuration, customization, data management, and integration with external systems.
• Salesforce Administrator (ADM 201) certification required; Advanced Administrator or Platform App Builder certification preferred.
• Proven ability to troubleshoot user issues, optimize workflows, and implement customizations to enhance system performance.
• Strong Analytical Skills: Demonstrated experience in building reports, analyzing data, and providing insights to inform and drive business decisions.
• Strong ability to collaborate with users and stakeholders across the organization and translate technical concepts into clear, actionable guidance.
• Experience in Agile or SCRUM environments preferred.

Nice-to-haves

• Experience in collaborative, iterative development settings.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.