Salesforce Administrator

$69,000 - $78,000/Yr

World Resources Institute - Washington, DC

Full-time - Mid Level

Hybrid - Washington, DC

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Salesforce Administrator at the World Resources Institute (WRI) is responsible for the daily administration and maintenance of the organization's Constituent Relationship Management System, Salesforce. This role involves integrating equity into operations, supporting users, managing projects, and ensuring system stability while adapting to changing institutional needs. The position requires collaboration with various teams to ensure effective integration of Salesforce with other tools and to provide adequate support and training for end users.

Responsibilities

• Administer Salesforce by resolving user support requests, modifying the Salesforce instance, and maintaining system documentation.
• Monitor changes to the Salesforce platform for new features and ensure they do not negatively impact integrations with other tools.
• Maintain and build Salesforce integrations with tools such as Workday, Outlook, and Zoom, including requirements gathering and testing.
• Document data flows and monitor integrations to ensure data is flowing as expected, troubleshooting any issues that arise.
• Coordinate with administrators of connected systems and monitor usage limits to avoid unexpected cost overages.

Requirements

• Bachelor's degree in Business Administration, IT, Computer Science, or a relevant field.
• Minimum of 3 years of relevant experience in user/customer-facing and cross-functional roles.
• Current Salesforce certification is required, with a strong preference for Advanced Admin, Architect, and Developer certifications.
• Experience with DevOps tools, Apex, and Salesforce APIs is a plus.
• Fluency in English is required.

Nice-to-haves

• Experience in highly technical roles is preferred.
• Ability to communicate complex business processes to a variety of audiences.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Retirement plan access with employer contribution