Salesforce Administrator

$80,000 - $95,000/Yr

State Of Colorado - Denver, CO

Full-time - Mid Level

Denver, CO

Executive, Legislative, and Other General Government Support

About the position

The Office of Economic Development and International Trade (OEDIT) is seeking a Salesforce Administrator to join its Operations Team. This role is crucial in configuring and maintaining OEDIT's two Salesforce orgs to support the business needs of OEDIT staff, contractors, and residents of Colorado. The Salesforce Administrator will be responsible for troubleshooting and ensuring that Salesforce applications meet user needs while adapting to changes in program operations, policies, and procedures. This position is hybrid, requiring applicants to reside in Colorado, as relocation expenses are not covered by OEDIT. In this role, the Salesforce Administrator will maintain a broad knowledge of OEDIT-wide Salesforce development needs and will be tasked with configuring declarative changes to the Salesforce orgs. This includes managing field updates, page layouts, validation rules, user permissions, and sharing updates, as well as ensuring the configuration and adoption of new release features. The administrator will also perform quality assurance testing prior to each release and develop documentation and training materials for Salesforce users. The position requires strong communication skills to gather requirements from stakeholders, lead working groups, and provide updates on project development. The Salesforce Administrator will also develop reports and dashboards to monitor data quality and integrity, adhering to all policies set forth by the Office of Information Technology. This role is integral to advancing equity, diversity, and inclusion initiatives within the organization.

Responsibilities

• Configure and maintain OEDIT's two Salesforce orgs to meet business needs.
• Troubleshoot and provide support to end users of Salesforce applications.
• Maintain product development backlog and ensure change orders are addressed efficiently.
• Configure declarative changes including field updates, page layouts, and user permissions.
• Perform quality assurance testing prior to each Salesforce release.
• Develop and update documentation and training materials for Salesforce users.
• Plan and facilitate training sessions for users of Salesforce.
• Gather requirements from stakeholders for system improvements or changes.
• Lead working groups to solve problems and implement solutions related to Salesforce development.
• Develop reports and dashboards to monitor data quality and integrity.

Requirements

• Certified Salesforce Administrator
• 1-3 years of functional analyst experience or technical development experience with Salesforce
• 1-3 years of experience developing flows
• Experience with Program/Project Management frameworks such as LEAN, Scrum, or Six Sigma
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to prioritize work and meet deadlines in a fast-paced environment

Nice-to-haves

• Additional Salesforce Certifications such as Platform App Builder, Advanced Administrator, or Business Analyst
• Experience with Omnistudio, Salesforce Public Sector Solutions, and Marketing Cloud
• Ability to identify areas for process improvement and recommend solutions

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Employee assistance program
• Vision insurance
• Life insurance