Salesforce Administrator

Aveva Drug Delivery Systems - Miramar, FL

Full-time - Mid Level

Miramar, FL

Chemical Manufacturing

About the position

The Salesforce & TrackWise Digital Administrator at Aveva, DDS is responsible for managing and optimizing the Salesforce CRM and TrackWise Digital platforms to support the company's growth in the pharmaceutical manufacturing sector. This role involves collaboration with cross-functional teams to ensure that both systems align with business needs, streamline processes, and meet compliance requirements.

Responsibilities

• Manage the day-to-day administration and support of the Salesforce CRM, including user setup, roles, permissions, workflows, and security.
• Maintain and configure custom objects, fields, validation rules, and page layouts in Salesforce.
• Create and manage reports and dashboards to support business insights and decision-making.
• Collaborate with business stakeholders to identify and implement improvements and customizations in Salesforce.
• Manage Salesforce integrations with other internal and third-party systems.
• Stay updated on Salesforce updates and best practices, and implement enhancements as needed.
• Administer TrackWise Digital quality management system, including configuration, workflows, and permissions management.
• Monitor system performance and troubleshoot issues to ensure compliance with regulatory requirements.
• Collaborate with quality and compliance teams to develop and implement solutions to meet business requirements.
• Support TrackWise Digital users by managing system training, onboarding, and day-to-day inquiries.
• Ensure timely execution of system updates and upgrades, maintaining alignment with regulatory requirements.
• Lead the integration of TrackWise Digital with other business systems, as needed.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2-3 years of experience as a Salesforce Administrator (Salesforce Administrator Certification preferred).
• 2-3 years of experience managing and administering TrackWise Digital or similar Quality Management Systems (QMS).
• Proficient in Salesforce configuration, including workflows, reports, dashboards, and integration management.
• Familiarity with TrackWise Digital setup, configuration, and troubleshooting.
• Strong problem-solving skills with the ability to troubleshoot and resolve system issues quickly.
• Experience with regulatory compliance requirements in the pharmaceutical or related industry is a plus.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Ability to manage multiple priorities and work independently.

Nice-to-haves

• Salesforce Administrator certification or Advanced Administrator certification.
• Experience with GMP/ISO-regulated environments, especially within the pharmaceutical, medical device, or biotechnology industries.
• Experience with data migration and system integration projects involving Salesforce and TrackWise Digital.