Salesforce Administrator

Neil Kelly Co - Portland, OR

Full-time - Entry Level

Hybrid - Portland, OR

Construction of Buildings

About the position

Neil Kelly is seeking a Salesforce Administrator to support our team. This role is responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. Working closely with management and the user community, the Administrator will identify, develop, and deploy new business processes. This position combines technical project coordination, administration, report writing, and Salesforce analysis. The Administrator will also document processes and provide staff training as needed. This is a hybrid role. Candidate must live in the Portland, OR metro area.

Responsibilities

• Manage, configure, and maintain enterprise applications to ensure high availability, security, and optimal performance.
• Provide daily technical support, identifying and resolving system issues.
• Administer user access, permissions, and roles while ensuring compliance with security protocols.
• Ensure data integrity and security through regular audits and updates.
• Plan and execute upgrades, seasonal releases, and long-term projects.
• Set sharing rules and organization-wide defaults.
• Develop, maintain, and enhance reporting solutions to support data-driven decision-making.
• Identify and implement process automation to improve efficiency and user experience.
• Collaborate with cross-functional teams (IT, Finance, Operations, etc.) to optimize system usage and fulfill reporting requirements.
• Maintain thorough documentation for system configurations, processes, and troubleshooting guides.
• Provide training and support to users, empowering self-service reporting and onboarding new users.
• Perform other duties as assigned.

Requirements

• At least 2 years of Salesforce Administration experience and strong knowledge of Salesforce products.
• Salesforce certifications required.
• Bachelor's degree or equivalent professional qualification preferred.

Nice-to-haves

• Proficiency in system administration, including ERP, Salesforce, and other business applications.
• Strong analytical and problem-solving skills, with the ability to translate business workflows into actionable requirements.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical users and produce clear written documentation.
• Proficiency in Microsoft Office Suite and Microsoft Power BI, with expertise in data collection, analysis, and reporting.
• Highly organized, detail-oriented, and effective in fast-paced environments.
• Strong business analysis skills and a solid understanding of company processes and industry trends.
• Experience with databases and business intelligence tools, applying technology-driven insights.
• Ability to work independently and collaboratively in a team environment.

Benefits

• Comprehensive health insurance, including medical, dental, vision, and an Employee Assistance Program (EAP).
• Flexible spending and health savings accounts.
• 401K retirement plan.
• Paid holidays, sick leave, and vacation time.
• Cell phone stipend.
• Long-term disability and life insurance.
• Optional benefits, including Short-Term Disability, Legal Shield, Pet Insurance, Accident, Critical Illness, and Hospital Indemnity Insurance.