Clark Material Handling Company - Flower Mound, TX

posted 15 days ago

Full-time - Mid Level
Flower Mound, TX
Professional, Scientific, and Technical Services

About the position

The Salesforce Administrator at CLARK Material Handling Company is responsible for the design, implementation, support, and administration of Salesforce Clouds. This role involves assisting with data management, analytics, and reporting to facilitate effective decision-making. The administrator will manage system upgrades, patches, testing, and other Salesforce technical projects, ensuring the system's functionality and user satisfaction.

Responsibilities

  • Facilitate the configuration and implementation of Salesforce Systems and Clouds and any related components needed by the company and users.
  • Serve as the primary Salesforce subject matter expert to resolve issues related to system configuration, design, and functionality.
  • Establish and maintain Salesforce systems security and user permissions based on appropriate role functionality and authority.
  • Provide technical systems support, including diagnosing and resolving problems, unexpected results, or process flaws.
  • Partner with internal and external teams to coordinate application of upgrades or patches.
  • Configure, maintain, and support a variety of reports as needed.
  • Generate key measurement reports from Salesforce and periodic ad hoc customized reports for special projects.
  • Monitor/audit data entry for accuracy.
  • Serve as systems liaison with internal and external customers using Salesforce.
  • Maintain Salesforce data confidentiality and integrity through periodic audits and data analysis.
  • Develop and maintain up-to-date systems user procedures, guidelines, and documentation.
  • Train Salesforce users on new processes and functionality.
  • Provide backup Helpdesk support for questions or issues pertaining to Salesforce.
  • Actively support efforts to simplify and enhance the user experience.
  • Participate in Salesforce user group meetings/conferences as necessary.
  • Continuously increase knowledge of Salesforce and its components.

Requirements

  • Successfully passing Salesforce Administrator Certification is a MUST.
  • Bachelor's degree preferred in computer science or a related field, or equivalent on-the-job experience.
  • Minimum 1 year working in a Salesforce environment, preferably in a B2B/manufacturing field.
  • Ability to read, write, and speak English to communicate clearly and professionally with users.
  • Demonstrated knowledge of Salesforce functional operations and information systems principles, methods, and practices.
  • Knowledge and demonstrated skill in data and database management methods and practices.
  • Detail-oriented with outstanding tracking and follow-up skills.
  • Must be authorized to work indefinitely in the US without sponsorship.
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