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Salesforce Administrator
$105,000 - $115,000/Yr
The Judge Group - Plymouth, MN
posted about 2 months ago
Full-time
Plymouth, MN
Administrative and Support Services
About the position
The Salesforce Administrator will be responsible for day-to-day end-user support within Salesforce, performing administration tasks, and collaborating with various teams to enhance the platform's capabilities. This role serves as a key resource for Salesforce-related inquiries and will involve mentoring junior team members while ensuring data integrity and user experience improvements.
Responsibilities
- Be a go-to person for the Salesforce platform.
- Mentor junior team member.
- Respond to helpdesk requests related to Salesforce.
- Manage user creation, profile, and access privileges for new users.
- Partner with other business and technical teams to understand business needs and translate them into capability/platform roadmaps.
- Provide day-to-day end-user support including system configuration, complex formulas, and system maintenance.
- Focus on providing improved data integrity and staff/customer user experience.
- Manage daily administration of multiple user setups, profiles, roles, and customizations.
- Work with co-workers and supervisors on technical issues while maintaining confidentiality and security.
- Create custom objects, fields, formulas, validation rules, flows, lead routing rules, and approval processes within Salesforce.
- Partner with management, marketing staff, and end-users to create and manage complex workflow rules, data validation, and triggers.
- Define and implement scalable technical solutions using Salesforce technologies.
- Stay current on Salesforce integration tools, best practices, releases, and new features.
- Prioritize, plan, and execute special projects including reporting, data clean-up, and user management.
- Identify potential training needs of all EMC Staff and create documentation on processes and policies.
- Help maintain accuracy of all data within the Salesforce system(s).
- Assist with the development and creation of customized reports and dashboards.
Requirements
- Excellent communication skills, both written and verbal.
- Intellectually curious and self-motivated learner.
- Data and detail-oriented with a high degree of accuracy.
- Strong conflict resolution and problem-solving skills.
- Capable of managing multiple tasks and meeting project timelines in a fast-paced environment.
