Salesforce Administrator

Global Payments - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Salesforce Administrator is responsible for designing, implementing, and maintaining Windows systems within the company. This role serves as a technical resource, ensuring that all hardware and software are functioning optimally to support developmental, operational, and production tasks. The administrator will oversee system installations, monitor system performance, and provide complex support to maintain system availability and security, while also mentoring less experienced team members.

Responsibilities

• Oversee installation and documentation of Windows Operating Systems.
• Perform Operational Acceptance Testing and evaluations as part of Service Integration.
• Provide estimates of work effort and impact of projects and tasks.
• Review complex designs and configure hardware and software according to design requirements.
• Monitor systems to ensure availability in accordance with Service Level Agreements (SLAs).
• Provide complex support to ensure monitoring systems are available and set appropriate thresholds and alerts.
• React and respond to events according to escalation procedures.
• Provide statistical information to datacentre management for status updates.
• Act as 3rd line technical support and advise on changes according to change control processes.
• Administer change control tickets in accordance with Service Management guidelines.
• Monitor and review system logs, troubleshoot problems, and escalate as necessary.
• Provide on-call support within the on-call structure 24/7.
• Conduct system maintenance including patch management and OS upgrades.
• Monitor backup systems to ensure compliance with required practices.
• Report and investigate security breaches according to Information Security guidelines.
• Create and evaluate disaster recovery systems and perform regular testing.
• Interact with client service representatives and provide technical support to team members.
• Mentor less experienced team members and provide training on Windows Administrator roles.
• Continuously evaluate systems for potential service improvements using automation technologies.

Requirements

• Bachelor's Degree in Computer Science or related field.
• Typically a minimum of 6 years of relevant experience in system administration or related fields.
• Experience implementing and maintaining Active Directory, Windows Server, and MS Windows Clustering.
• Knowledge of enterprise SAN and NAS configurations, MS SCCM, and VMware VCM.
• Familiarity with Antivirus Software, Application White Listing, and Device Control.
• Understanding of TCP/IP, DNS, and DHCP networking principles.
• Experience with scripting languages and managing VMware virtualization technologies.
• MCSE Certification or equivalent.

Nice-to-haves

• Typically a minimum of 8+ years of relevant experience in system administration or related fields.
• Experience with VMware View, Pool Management, and Break/Fix support.
• Knowledge of deploying virtual machines and using technologies such as Snapshots, clones, and templates.

Benefits

• Medical, dental, and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service