Salesforce Administrator

Global Payments - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Salesforce Administrator is responsible for designing, implementing, and maintaining Windows systems within the company. This role serves as a technical resource, ensuring the operational efficiency of hardware and software used in various company environments. The administrator will oversee system installations, perform operational testing, and provide complex support to maintain system availability and security, while also mentoring less experienced team members.

Responsibilities

• Oversees installation and documentation of Windows Operating Systems.
• Performs Operational Acceptance Testing and evaluations as part of Service Integration.
• Provides estimates of work effort and impact of projects and tasks.
• Reviews highly complex designs and configures hardware, peripherals, services, settings, directories, storage, etc.
• May design and implement multi-site Windows Active Directory infrastructure.
• Oversees the monitoring of systems to ensure platforms are available in accordance with SLAs.
• Provides complex support to ensure monitoring systems are available at all times.
• Reacts, directs and responds to events in accordance with escalation procedures.
• Provides complex statistical information to datacentre management for status updates.
• Acts as the role of 3rd line technical support.
• Advises and deploys changes in accordance with the Global Payments change control process.
• Administers the raising, updating, closing and approval of change control tickets.
• Oversees, monitors, and reviews system logs, detect and troubleshoot problems.
• Provides issue resolution as required and records activities using the Service Manager application.
• Provides feedback and updates to the Incident resolution support teams.
• Provides on call support within the on call structure 24/7.
• Investigates, troubleshoots, and provides mentoring for escalated issues.
• Conducts highly complex system maintenance by planning and developing strategy on patch management and upgrades.
• Monitors and interacts closely to ensure systems are backed up in accordance with required practices.
• Reports and investigates security breaches in accordance with Information Security guidelines.
• Maintains systems to meet PCI and other industry best practices.
• Creates, reviews, and evaluates disaster recovery systems and performs regular testing.
• Interacts closely with client service representatives and team members across business units.
• Provides team members with complex platform overview training and supporting documentation.
• Continuously evaluates all systems for potential service improvements utilizing automation technologies.

Requirements

• Bachelor's Degree in Computer Science or related field, or equivalent experience.
• Typically minimum 6 years of relevant experience in system administration or related experience.
• Experience in implementing and maintaining Active Directory, Windows Server, and MS Windows Clustering.
• Experience with enterprise SAN and NAS configurations, MS SCCM, and VMware VCM.
• Knowledge of TCP/IP and networking principles including DNS and DHCP.
• Experience with scripting languages and managing VMware virtualization technologies.

Nice-to-haves

• MCSE Certified or equivalent certification.
• Experience with Antivirus Software, Application White Listing, and Device Control.
• Experience with VMware View, Pool Management, and Break/Fix support.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance