Salesforce Administrator

Safe Streets USA - Lehi, UT

- Mid Level

Lehi, UT

Administrative and Support Services

About the position

We are seeking a highly motivated Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for managing and enhancing our Salesforce platform, ensuring optimal performance, and supporting our business operations. This role requires a deep understanding of Salesforce administration, customization, and integration, as well as excellent problem-solving and communication skills. Experience with Salesforce Field Service Lightning (FSL), billing processes, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.

Responsibilities

• Manage all aspects of Salesforce configuration, including user setup, roles, profiles, permissions, rules, workflows, and custom objects.
• Customize Salesforce to fit business needs, including creating custom fields, objects, formulas, validation rules, and flows.
• Ensure data integrity through regular data quality checks, de-duplication, and data loading using tools like Data Loader.
• Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption.
• Work with development teams to integrate Salesforce with other systems and third-party applications, ensuring seamless data flow and process automation.
• Develop and maintain custom reports and dashboards to provide actionable insights to stakeholders.
• Implement and manage Salesforce security policies, including data encryption, field-level security, and sharing rules.
• Plan and execute Salesforce releases, ensuring minimal disruption to business operations. This includes sandbox management, change sets, and version control.
• Stay up-to-date with Salesforce best practices, new features, and functionality, and recommend improvements to existing processes and systems.
• Utilize FSL to manage and optimize field service operations, including scheduling, dispatching, and tracking of field service activities.
• Support and manage billing operations within Salesforce, ensuring accurate and efficient invoicing, payments, and financial reporting.
• Leverage Marketing Cloud to create and manage marketing campaigns, automations, and customer journeys.
• Utilize Service Cloud to enhance customer support processes, case management, and service automation.
• Implement and manage Sales Cloud features to support sales processes, lead management, and forecasting.

Requirements

• Minimum 1-5 years of experience as a Salesforce Administrator.
• Proven experience with Salesforce customization, data management, and integration.
• Experience with Salesforce Field Service Lightning (FSL), Billing, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.
• Salesforce Administrator certification required; Advanced Administrator and other relevant Salesforce certifications are a plus.
• Proficiency in Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.
• Strong understanding of Salesforce security model, including roles, profiles, and sharing rules.
• Experience with Salesforce data tools (Data Loader, Workbench).
• Knowledge of Salesforce integration tools and APIs (e.g., REST, SOAP).
• Familiarity with Apex, Visualforce, Lightning Components, and Flow.
• Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
• Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Strong troubleshooting skills and the ability to think critically to solve complex issues.
• Experience in managing Salesforce projects, including requirements gathering, planning, execution, and post-implementation support.
• Ability to work collaboratively within a team and contribute to a positive team culture.

Nice-to-haves

• Advanced Administrator certification and other relevant Salesforce certifications.

Benefits

• Equal opportunity employer.