Salesforce Administrator

Robert Half - Windsor Locks, CT

Full-time - Entry Level

Windsor Locks, CT

Administrative and Support Services

About the position

The Salesforce Administrator plays a crucial role in supporting user onboarding and retraining, creating dashboards, and maintaining customer records. This position requires a deep understanding of Salesforce functionality, advanced CRM analytics, and proficiency in Microsoft 365 products to enhance user experience and drive business growth.

Responsibilities

• Support technical activities related to onboarding and retraining of users.
• Showcase Salesforce functionality as part of user onboarding.
• Evaluate teams to determine what Salesforce functionalities meet business needs and how they can be deployed.
• Coordinate with Salesforce Platform lead to execute change management plans.
• Create initial dashboards for teams to drive their new processes and train superusers on how to maintain them.
• Load user ids into account teams and develop a system to update this information regularly.
• Act as the main technical point of contact for all technical requests related to strategic plans.
• Develop dashboard and reports for teams to drive data accuracy activities.
• Manage utilization dashboard based on Salesforce industry metrics.
• Submit Azure stories to product owner and Digital Technology as bugs are identified and changes needed for teams to adopt Salesforce.
• Manage mass load of archive data from spreadsheet/documents into Salesforce.
• Clean up account structure and subsequence data for top customers.

Requirements

• Proficient in Customer Service, capable of effectively addressing and resolving user queries and concerns.
• Demonstrated Sales experience with a proven ability to drive revenue growth.
• Capable of Reporting and Training staff on various company systems and procedures.
• Strong Planning skills, with a knack for organizing tasks and managing time effectively.
• Proficient in Microsoft Suite, including Word, Excel, and PowerPoint.
• Analytical skills, with the ability to make data-driven decisions.
• Experience in Onboarding new clients and staff members.
• Proficiency in using Spreadsheets for data organization and analysis.
• Experience in Metric Reporting and Strategic Planning to drive business growth.
• Ability to Execute tasks efficiently and manage Change within the organization.
• Proficiency in Tableau, Microsoft Azure, and ability to Create Dashboards for data visualization.
• Experience in Bug Tracking and SharePoint Administration.
• Ability to manage User Accounts and IDS for internal and external users.
• Experience in Application Support, specifically in troubleshooting and resolving technical issues.
• Familiarity with Customer Contracts and ability to understand and implement contract terms.
• Experience in Scaling operations to meet growing business demands.
• Knowledge of the Aerospace industry would be a plus.
• Experience with Data Loading, ensuring accuracy and integrity of data within the system.

Nice-to-haves

• Knowledge of the Aerospace industry would be a plus.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan