Salesforce Administrator
Regions Financial - Atlanta, GA
posted 5 months ago
About the position
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Salesforce Administrator supports the lines of business including Corporate Banking, Consumer Banking, Contact Center, Enterprise Operations, and Wealth Management. This position participates in the design and development of the Customer Engagement Platform providing a 360-degree view of the customer and enabling superior customer service and support.
Responsibilities
- Manages daily administration and support of the Salesforce platform including but not limited to managing profiles and roles, customization of objects, fields, record types, sharing rules, page layouts, validation rules, custom settings, and flows.
- Serves as the liaison to the Salesforce user business groups to collect business requirements, design project plans, and ensure the application is meeting end-user needs.
- Provides procedural and technical guidance to the Salesforce analysts as well as assigns tasks to assist with project completion.
- Designs, develops, tests, debugs, and maintains Salesforce customizations (including integrations).
- Stays up to date on technology trends, Salesforce application functionality, and roadmaps in order to provide best practices for process improvements.
- Creates and maintains documentation on processes and application configuration.
- Coordinates with necessary teams to complete tasks such as triggers, apex coding, and VisualForce page development.
- Works with minimal supervision and with wide latitude for independent judgment and may offer advice and/or guidance to junior administrators.
Requirements
- Bachelor's degree in related field.
- Five (5) years of Salesforce administration experience.
- Experience with Salesforce customization including but not limited to security controls, creating profiles, roles, record types, page layouts, customer settings, flows, validation rules, and reports/dashboards.
- Experience with Salesforce Lightning system design principles and architecture, including Lightning Web Components.
- Experience integrating with enterprise level middleware like Informatica / Informatica Cloud or MuleSoft.
- Experience in an agile methodology development environment.
- Experience with third party implementation vendors.
- Experience with implementing Salesforce App Exchange products.
Nice-to-haves
- Salesforce 1 Mobile App experience.
- Experience working with managed ap on Salesforce platform.
- Prior experience in the financial services industry.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid Vacation/Sick Time
- Disability Benefits
- Parental Leave
- Associate Volunteer Program
