Salesforce Administrator

iJET - Boca Raton, FL

Full-time - Entry Level

Hybrid - Boca Raton, FL

Plastics and Rubber Products Manufacturing

About the position

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Responsibilities

• Support the rollout, support and administration of a new Service Cloud implementation in Salesforce.
• Liaise with Salesforce Partner to ensure system is built to best practice guidelines.
• Be the key contact for ongoing system maintenance, improvements, and user support.
• Consult with the business and Salesforce Partner to implement new features and improve the system.
• Answer and solve user support cases.
• Manage user accounts and provide training.
• Maintain system documentation.
• Create and update reports and dashboards.

Requirements

• Certified Salesforce Administrator and Service Cloud Consultant required.
• Minimum of 12 months demonstrable practical experience in a Salesforce Service Cloud Administration role.
• Experience with Sales Cloud, Pardot, Conga Composer/Contracts beneficial but not essential.
• Fast learner with high attention to detail.
• Consulting mindset with excellent communication skills.
• Experience dealing with people at all levels in an organization.
• Must have the right to work in the US.

Benefits

• Full-time hybrid role with a minimum of 2-3 days a week in the Boca Raton, FL office.