Salesforce Administrator

Lions Clubs International - Oak Brook, IL

Full-time - Mid Level

Hybrid - Oak Brook, IL

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

Lions Clubs International is the largest service club organization in the world, with 1.4 million members serving locally and globally to tackle significant challenges facing humanity. The organization is currently seeking a Salesforce Administrator to join their technology team. This role is crucial for driving Salesforce configuration, sandbox/environment setup, and system maintenance, providing the right individual with significant input on Salesforce decisions.

Responsibilities

• Salesforce configuration changes, including screen flows, assignment rules, validation rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, mobile administration, dashboards and reports.
• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Resolve user support tickets.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Communication of any platform changes to end users and stakeholders.
• Monitor and improve user adoption.
• Provide user training and create relevant training materials.
• Technical documentation.

Requirements

• An undergraduate degree in a relevant field or equivalent experience.
• Strong Salesforce knowledge and 3-5 years of direct Salesforce Administration experience with NPSP, Salesforce Experience Cloud (Community) and Lightning experience.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports.
• Experience using important wizard and/or data loader.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
• Ability to gather requirements and propose technical solutions.
• Trailhead Badges/Super Badges.

Nice-to-haves

• Administrator Certification, preferred.
• Knowledge of triggers and APEX.

Benefits

• Three weeks paid time off
• Flexible and hybrid work schedules
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 401K with employer match
• Reimbursable training
• Casual dress