Salesforce Administrator

Delaney Advantage Technologies - Bethesda, MD

Full-time

Remote - Bethesda, MD

Professional, Scientific, and Technical Services

About the position

We are seeking a highly skilled Salesforce Administrator to join our team and ensure customer platforms operate at peak efficiency. The Salesforce Administrator will be responsible for managing and maintaining Salesforce instances, implementing Salesforce solutions using various configuration tools, and customizing Salesforce to fit the customer's specific needs by building automations, workflows, and custom fields. This role is crucial in maintaining system health by performing regular backups, upgrades, and security reviews. Additionally, the Salesforce Administrator will provide ongoing user support by troubleshooting technical issues and answering questions, working closely with stakeholders to understand their needs and provide administrative support. The ideal candidate will have proven experience as a Salesforce Administrator and a strong knowledge of the Salesforce platform. Excellent problem-solving and communication skills are essential, as well as the ability to work effectively with both technical and non-technical users. Experience with government projects is a plus, and candidates should possess a Bachelor's degree in a related field. The role requires the ability to obtain and maintain a public trust clearance, and candidates must be eligible to work in the U.S. and pass a background investigation. The candidate must also have excellent verbal and written communication skills, attention to detail, and the capability to document details of completed work effectively.

Responsibilities

• Manage and maintain Salesforce instances.
• Implement Salesforce solutions using various configuration tools.
• Customize Salesforce to fit customer's specific needs by building automations, workflows, and custom fields.
• Maintain system health by performing regular backups, upgrades, and security reviews.
• Provide ongoing user support by troubleshooting technical issues and answering questions.
• Work closely with stakeholders to understand their needs and provide administrative support.

Requirements

• Proven experience as a Salesforce Administrator.
• Strong knowledge of Salesforce platform.
• Excellent problem-solving and communication skills.
• Experience with Government projects is a plus.
• Bachelor's degree in a related field is preferred.
• Ability to obtain and maintain a public trust clearance.

Nice-to-haves

• Certifications - Salesforce.com such as Salesforce.com Administrator required.

Benefits

• Equal Opportunity Employer
• Employment opportunities for protected veterans and individuals with disabilities.