Salesforce Administrator

About the position

The Salesforce Administrator at Trustpilot will manage and enhance the Salesforce platform to ensure optimal performance, security, and user satisfaction. This role involves collaborating with cross-functional teams to improve business processes and providing support for Salesforce-related inquiries. The ideal candidate will have strong technical expertise in Salesforce administration and a proactive approach to system enhancements.

Responsibilities

• Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
• Perform mass uploads, updates, and data management tasks within Salesforce.
• Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data.
• Create, maintain, and optimise user profiles, permission sets, roles, and groups.
• Grant, remove, and manage user licences based on organisational needs.
• Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
• Develop and maintain automated business processes using Salesforce tools such as Flow.
• Perform testing of system enhancements in a sandbox environment to ensure stability and functionality before production release.
• Continuously evaluate and implement new Salesforce features and best practices to improve the system.
• Proactively collaborate with Commercial & Operations teams to gather feedback and identify opportunities for process improvement.
• Document system configurations, processes, and procedures for future reference and training purposes.
• Build strong relationships with colleagues across departments to understand their Salesforce needs and provide tailored solutions.
• Ensure data integrity by performing regular audits and maintaining high standards of data quality.
• Assist with regular security reviews of profiles and permission sets to mitigate potential risks.
• Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
• Keep detailed documentation of system configurations, customizations, and processes for ongoing reference and knowledge sharing.
• Stay up-to-date on Salesforce Sales Cloud, Service Cloud, and other relevant tools and integrations.

Requirements

• Proven experience as a Salesforce Administrator with proficiency in Salesforce Sales Cloud and Service Cloud.
• Salesforce Administrator certified.
• Strong understanding of Salesforce administration, including user management, security settings, and data management.
• Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
• Experience with Salesforce development tools and techniques is a plus.

Nice-to-haves

• Experience with Salesforce development tools and techniques.

Benefits

• 401(k) matching
• Employee assistance program
• Health insurance
• Paid holidays
• Paid parental leave