Everstream - Lansing, MI
posted 5 months ago
About the position
We are looking for an amazing Salesforce Administrator to become a part of our Salesforce development team who can help ensure that our business objectives and processes are translated accurately and effectively in our Salesforce org. This is an exciting opportunity to help design, refine, code, test, and implement processes in Salesforce across our entire business - from sales to installation and down to how we interact with our customers. Your focus will be on delivering awesome results that can be implemented quickly and used by our team and our thousands of clients. We push new change sets weekly, and we love trying new things and seeing what works, pushing the envelope to deliver the best customer and team experience possible. You will work with the Enterprise Technology Teams to serve various departments and focus on the development of new automations and enhancements, as well as support of existing Salesforce infrastructure. What you build will be used, and your impact will be significant.
Responsibilities
- Work with Business Stakeholder and other team members to evaluate project requirements, translate business requirements into well designed solutions that best leverage the platform
- Lead the technical delivery of Salesforce.com implementations including: development of custom solutions and integrations; managing technical scope and client expectations; providing hands on expert level assistance to developers for technical issues; and designing and managing the execution of test plans and ensuring a quality solution is delivered
- Be familiar with Salesforce sharing rules, security settings, object relationships, flows, reporting, and data loading
- Participate in gap analysis and requirements analysis
- Develop and refine proofs-of-concept to confirm requirements
- Testing, including defining/supporting user acceptance testing (UAT) and gathering feedback from pre-release testers
- Log, track, and manage issues, bugs, and enhancement/features requests via Salesforce cases
- Participate in change release and post-release activities, including end-user training and support (e.g. developing demos)
- On-going systems administration, maintenance, and support functions
- Follow and work within project work plans and timelines to meet changing needs and requirements
- Capture, mitigate and/or escalate issues in a timely fashion
- Write and/or review deliverables, end-user guides, support documentation
- Willingness to self-train on new technologies
- Perform any additional duties as directed by the Executive Team
Requirements
- Associate degree in Computer Science
- 3+ years of experience within an information technology (IT) environment
- 2+ years of experience with Salesforce Administration preferred
- Proven ability to design and optimize business processes
- Knowledge of Visualforce (HTML, CSS, Javascript) preferred
- Salesforce Certified Administrator (ADM201) certification
- Salesforce Certified Advanced Administrator, Service Cloud Consultant or Sales Cloud Consultant certifications are a plus
- Experience with entire software development lifecycle (Agile, SDLC, Iterative)
- Strong balance of business and technical skills and ability to communicate technical concepts to non-technical decision-makers
- Strong analytical and problem-solving skills
- Flexibility and attitude to achieve tight deadlines
- Rapidly adapt and respond to changes in environment and priorities
- Excellent written and verbal communication skills
- Previous experience in Telecom is a plus
Nice-to-haves
- Salesforce Certified Advanced Administrator
- Service Cloud Consultant certification
- Sales Cloud Consultant certification
- Experience in Telecom
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
