Northeastern University - Boston, MA
posted 4 days ago
Full-time - Entry Level
Remote - Boston, MA
Educational Services
About the position
The Salesforce Administrator will be part of the Partnerships team in the Office of the Chancellor at Northeastern University. This role is responsible for system administration and support of the Salesforce.com CRM and third-party applications, collaborating with various departments across the university's global network. The position requires a strong understanding of Salesforce configuration and customization, along with excellent communication skills to assist both technical and non-technical users.
Responsibilities
- Manage user access, permission sets, roles, and profiles in Salesforce.
- Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
- Conduct operational and maintenance tasks such as security administration, data migration, and job monitoring.
- Customize and configure Salesforce, including creating and modifying fields and objects, performing uploads, and managing flows, reports, and data security.
- Ensure data accuracy within Salesforce, monitoring data quality and resolving issues like duplicate records.
- Evaluate and implement third-party solutions and app exchange packages based on project needs.
- Identify and evaluate new features and functionality related to Salesforce releases.
- Provide first-line system support to both technical and non-technical users.
- Develop training and support documentation, reports, and dashboards for user success.
- Document business requirements, solution designs, and coordinate testing with users.
- Complete special projects and other duties as assigned.
Requirements
- Bachelor's degree in computer science/information systems or a related field.
- 2+ years of hands-on experience with operational support and solid understanding of Salesforce configuration and customization.
- Proficiency in Salesforce Lightning Experience and familiarity with Salesforce Classic.
- Salesforce Administrator Certification (ADM 201) required; additional certifications such as Advanced Administrator or Platform App Builder are a plus.
- Knowledge of Apex and Visualforce is a plus.
- Experience supporting partnerships in a higher education institution preferred.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Ability to work effectively with people with differing levels of technical knowledge.
- Excellent communication and interpersonal skills (both oral and written).
- Ability to work independently and as part of a team.
Nice-to-haves
- Experience with Salesforce training courses or webinars relevant to the role.
- Engagement with the Salesforce community groups or user meetings.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- Tuition assistance
- Wellness programs
- Life insurance
- Retirement benefits
- Commuting and transportation assistance
