Salesforce Administrator
Seiu Healthcare 1199Nw Multi-Employer Training And Education Fund - Renton, WA
posted 4 months ago
About the position
As the Salesforce Administrator for the SEIU Healthcare 1199NW Multi-Employer Training Fund, you will play a pivotal role in managing and optimizing the Salesforce platform to meet the needs of the organization. This position requires a deep understanding of Salesforce functionalities and the ability to customize the platform to enhance operational efficiency. You will be responsible for overseeing the day-to-day operations of the Salesforce environment, ensuring that it is configured correctly to support various internal stakeholders and projects. Your role will involve collaborating with leadership and cross-functional teams to gather requirements, implement customizations, and drive process automation using LEAN principles. In addition to managing the Salesforce environment, you will also be tasked with creating reports and dashboards that provide valuable insights to the Leadership Team. This will involve working closely with stakeholders to ensure that data integrity is maintained and that reporting is structured to meet the organization's needs. You will also provide training and support to end users, helping them navigate the Salesforce platform effectively. Your ability to troubleshoot issues and implement solutions will be crucial in ensuring the smooth operation of the Salesforce system. The position requires a commitment to personal growth and a dedication to advancing diversity, equity, and inclusion within the organization. You will be expected to work independently and as part of a team, demonstrating strong problem-solving skills and the ability to manage multiple tasks in a fast-paced environment. This role is primarily remote, with occasional travel required for in-person meetings and events, making it essential to have a reliable workspace for telecommuting.
Responsibilities
- Manage and administer the Salesforce environment, including customization, configuration, maintenance, security, user management, data integrity, and integration with other applications.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- Partner with organizational leadership to drive efficiency through tooling and process automation, leveraging LEAN principles.
- Test configurations, integrations, and automations developed by external Salesforce contractors.
- Follow SDLC best practices, including design reviews, standardized deployment plans, and rollback plans.
- Ensure reporting is created and structured for the Leadership Team.
- Provide guidance, coaching, and training to all Training Fund end users.
- Create reports and dashboards to convey data insights across teams; perform necessary research and collaborate with stakeholders to design and implement data insights strategy and design.
- Work with stakeholders to create and socialize data integrity strategy; communicate with stakeholders to ensure team compliance with data purity processes and procedures.
- Work with users to troubleshoot Salesforce issues and implement solutions; monitor system performance, troubleshoot issues, and ensure smooth day-to-day operations of the Salesforce platform.
- Define user needs and work with the Training Fund's Salesforce consultant to deliver custom applications.
- Communicate thoroughly and punctually with stakeholders regarding enhancements, changes, updates, etc.
- Provide backup support for Data Administrator & Quality Specialist.
- Act as an organizational representative in all situations, setting a strong example of professionalism, work completion and quality, and commitment to organizational goals and ethics.
- Prioritize efforts in a highly-organized manner while maintaining flexibility in scheduling, and adhering to quality requirements, deadlines, and deliverables.
- Provide backup coverage for other team members, as needed.
- Work closely with contractors and vendors as needed to facilitate services.
- Complete other duties and perform other tasks as assigned.
Requirements
- 5+ years of experience as a Salesforce Administrator.
- Some experience in IT management or a related role.
- Proven experience as a Salesforce Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
- Demonstrated proficiency in managing IT systems and infrastructure.
- Strong problem-solving and analytical skills; ability to troubleshoot technical issues efficiently.
- Good communication and interpersonal skills; ability to collaborate with both technical and non-technical teams.
- Ability to work independently and as part of a team.
- Project management skills with the ability to prioritize tasks and meet deadlines.
- Attention to detail and ability to comprehend, retain, and apply specific policy information.
- Commitment to personal growth and development of racial equity and inclusion, as well as a commitment to advancing diversity, equity, and inclusion as related to access.
- Willingness to learn and an established history of learning and advancing own professional skills.
- Ability to independently exercise a high level of judgment, especially in organizationally complex settings.
- Time management, organizational, and record-keeping proficiency and discipline in personal management, self-motivation, accountability, and responsibility.
Nice-to-haves
- Ability to work with and advance engagement with employer partners, labor unions and staff and to collaborate effectively in labor/management settings.
- Proven record of working collaboratively to meet performance goals.
- Bilingual skills preferred.
Benefits
- Above average retirement package
- Generous vacation and sick leave days
- Medical insurance paid in full for yourself and family through Kaiser Permanente
- Dental insurance paid in full for yourself and family through MetLife
- Disability and life Insurance through the Hartford Group
- LinkedIn learning membership
- Employee Assistance Program (EAP)
- 14 Annual Paid Holidays, 3 personal holidays and winter break (closed 12/24 - 12/31)
- Two volunteer days
- Gym/trainer membership stipend
- Work-related professional development reimbursement
- Internet stipend for full-time telework or hybrid staff
- Commute stipend for occasional worksite designated positions
