Salesforce Architect, Digital Customer Experience
Axon - Seattle, WA
posted 3 days ago
About the position
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. We've launched our journey towards becoming an increasingly digital organization leveraging the latest customer experience technologies to decrease customer effort and increase efficiency. This is an excellent opportunity to come be a part of the Digital Customer Experience Team (DCX) where you will directly impact and help shape Axon's future success in a very visible way.
Responsibilities
- Work closely with the Director, Digital Customer Experience to develop and maintain the technology roadmap aligned with business goals and objectives.
- Lead the design and implementation of high impact, high visibility business systems that meet organizational needs, ensuring seamless integration with existing systems and technologies.
- Collaborate closely with business systems analysts and business stakeholders to gather requirements and translate them into technical specifications and system designs.
- Monitor for reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
- Lead initiatives for continuous improvement of business systems and processes.
- Develop standards for, create and maintain comprehensive documentation of system architecture, processes, and configurations.
- Evaluate and select appropriate technology stacks and platforms for implementing business solutions.
- Conduct periodic access reviews and penetration testing to meet security and audit requirements.
- Provide training and support to internal users.
- Exhibit a passion to stay updated with the latest technologies and trends, actively seeking opportunities to learn and apply new tools, frameworks, or methodologies in innovative ways to solve business challenges and enhance system capabilities.
Requirements
- At least 3 years experience in a hands-on solutions architect, technical architect, or development role and have led, architected, and delivered at least one cross-functional project.
- At least 2 years experience in Salesforce development working with custom objects, automations (APEX), and integrations.
- Knowledge of relational database theory and able to query using SQL, SOQL, or similar.
- Understanding of types of APIs and API design patterns such as REST, SOAP, GraphQL, gRPC, and webhooks, and ability to explain the tradeoffs with each design.
- Ability to coach business systems analysts, admins, and developers on best practices and standards.
- Ability to explain technical concepts to non-technical team members.
- Sigma, Snowflake, Tableau, Power BI, or Python report building experience.
- Experience with Git or Github.
- Extreme attention to detail and accuracy.
Nice-to-haves
- Bachelors degree in CS, MIS, CIS, or related field.
- Prior experience with development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs, React, Angular, NextJS, NodeJS, C#.
- Prior experience with Burpsuite or other web application security tools.
- Salesforce Certified Technical Architect and/or other Salesforce certifications.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Snacks in our offices
