Salesforce Architect

$140,000 - $150,000/Yr

Harvard University - Cambridge, MA

Full-time - Mid Level

Hybrid - Cambridge, MA

Educational Services

About the position

Are you excited to play a key role in a world-class organization at the intersection of higher education, business, and technology? Do you thrive in the energetic, community-focused environment of a college? Are you intrigued by leading the development of a top-tier CRM architecture and practice? If so, consider joining our team! The Salesforce Architect will help drive the evolution of a state-of-the-art CRM architecture across our environment that is user friendly, cost-effective, and strategically aligned. This person will drive the overall CRM transformation at Harvard Business School (HBS), including evaluation of the current state, the needs within HBS IT, and opportunities to align and synchronize with other Harvard institutions and initiatives such as Digital Transformation as we continue to grow our hybrid and multi-cloud environment. The ideal candidate will have broad and deep experience with Salesforce architectures, products and services in on-prem, cloud, hybrid and multi-cloud. We are looking for an experienced and dynamic Salesforce Architect to oversee multiple instances of Salesforce and lead the technical design of large-scale CRM initiatives. The ideal candidate will possess strong leadership skills, and the ability to collaborate effectively with cross-functional teams. This role is pivotal in ensuring that our Salesforce solutions align with business objectives and deliver exceptional value to our organization.

Responsibilities

• Lead long term strategic planning and actively contribute to the CRM enterprise-wide initiatives
• Collaborate with business stakeholders to understand requirements and translate them into effective Salesforce solutions that align with organizational goals
• Lead the technical design and architecture of CRM initiatives, including data modeling, integration strategies, and custom development
• Design and implement integration solutions between Salesforce and other enterprise systems, ensuring seamless data flow and interoperability
• Customize Salesforce applications to meet specific business needs
• Manage and oversee the technical health of several Salesforce instances, ensuring optimal performance, scalability, and security
• Establish and enforce Salesforce best practices, standards, and guidelines to ensure high-quality deliverables
• Provide technical oversight and guidance to development teams, administrators and other team members, ensuring adherence to architectural principles and project timelines
• Direct and oversee development of technical solutions to deliver business requirements
• Ensure the quality and performance of Salesforce solutions through thorough testing, code reviews, and performance tuning
• Provide decision-making inputs on major project costs, timetable, resources, and technologies
• Communicate effectively with stakeholders, including product and service owners, providing regular updates on project progress, risks, and issues
• Act as the highest level of escalation for Salesforce-related issues, providing expert troubleshooting and support
• Stay updated with Salesforce advancements and industry trends, recommending and implementing continuous improvements to the Salesforce ecosystem
• Complete other responsibilities as assigned

Requirements

• Minimum of seven years' post-secondary education or relevant work experience
• Experience in Salesforce architecture and implementation roles
• A proven track record of managing multiple Salesforce instances and leading large-scale CRM initiatives
• Proficiency in Salesforce architecture and design patterns
• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Marketing Cloud
• Experience with Salesforce integration tools (e.g., MuleSoft, Informatica) and APIs
• Knowledge of Salesforce development technologies (Apex, Visualforce, Lightning Components)
• Familiarity with data modeling, ETL processes, and database management
• Demonstrated ability to lead and mentor technical teams, manage multiple projects, and collaborate effectively with stakeholders at all levels
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
• Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders

Nice-to-haves

• Salesforce Certification: Technical Architect, Application Architect, System Architect and/or Integration Architect

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.