Salesforce Business Analyst & Administrator

$61,800 - $89,600/Yr

Pennsylvania State University - State College, PA

Full-time - Mid Level

Remote - State College, PA

10,001+ employees

Educational Services

About the position

The Salesforce Business Analyst / Administrator at Penn State University plays a crucial role in the Enterprise Constituent Relationship Management (ECRM) program team, which is focused on implementing Salesforce solutions to meet the institution's business needs and strategic goals. This position involves evaluating and maintaining ECRM systems, collaborating with stakeholders, and ensuring effective system adoption to enhance relationships with alumni, donors, and learners.

Responsibilities

• Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders.
• Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions.
• Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements.
• Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Manage vendor relationships, working on bug fixes, new features, and optimal product usage.
• Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption.
• Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures.
• Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions.

Requirements

• Bachelor's degree and 3+ years of work experience in a relevant field or an equivalent combination of education and experience.
• Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
• Business analysis experience, including requirements gathering and process mapping.
• Ability to analyze data and derive insights from reports and dashboards.
• A proactive, problem-solving mindset with a commitment to quality and accuracy.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• A collaborative and team-oriented approach to work.

Nice-to-haves

• Experience in higher education and/or CRM implementations.
• Strong knowledge of the Salesforce platform, including Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them.

Benefits

• Flexible work location (fully remote, in-person, or hybrid)
• Standard working hours in the eastern time zone
• Salary range of $61,800.00 - $89,600.00