Salesforce Business Process Architect

$187,200 - $201,760/Yr

Gtt Co., Ltd - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Chemical Manufacturing

About the position

The Salesforce Business Process Architect is a senior technical position that plays a crucial role in the IT department's Business Process objectives, primarily focusing on the Salesforce platform. This position is designed for a specialist who will have the freedom to creatively implement solutions that align with the company's business goals. The architect will be responsible for analyzing existing company processes, designing CRM structures and workflows in Salesforce, and providing tailored solutions to meet specific business requirements. This role requires a deep understanding of business process concepts, strong communication skills, and the ability to collaborate with users to gather and engineer process requirements before translating them into Salesforce structures and flows. In this fast-paced environment, the Salesforce Architect must prioritize proper documentation, testing, and configuration management, especially in a mission-critical production setting. The position involves working closely with various stakeholders, including project managers, business analysts, and software developers, to ensure effective participation throughout all development phases, from architecture to testing and maintenance. The architect will also be responsible for creating timelines, developing goals, and responding to support requests from internal users and management. Additionally, the role includes establishing a well-controlled Salesforce environment by defining, documenting, and enforcing design and implementation standards, as well as managing API interfaces between Salesforce and custom middleware. The Salesforce Business Process Architect will also monitor platform performance and data integrity, troubleshoot issues, and make recommendations for improvements. They will assist in developing training materials and conduct 'train-the-trainer' sessions on new system changes and enhancements. This position is a contract-to-hire role, providing an opportunity for the right candidate to transition into a permanent position after the initial contract period.

Responsibilities

• Provide customized CRM solutions using the Salesforce platform.
• Give technical direction to more junior members of the platform team.
• Be involved in requirement gatherings, produce functional analysis, and facilitate user workshops.
• Communicate with different project managers, business analysts, users, and software developers to ensure efficient participation in all the different phases of development from architecture to testing and maintenance.
• Create timelines and develop goals.
• Respond to support requests, report requests, and enhancement requests from internal users and management.
• Establish a well-controlled Salesforce environment by defining, documenting, and enforcing design and implementation standards.
• Manage the API interfaces between the Salesforce platform and our custom middleware.
• Maximize Salesforce platform performance and data integrity by monitoring performance, troubleshooting problems, and monitoring user behaviors.
• Research, analyze, and diagnose Salesforce's other integrated platform problems and data integrity issues and make recommendations and implement solutions.
• Ensure that documentation changes are performed accurately and timely, and communicate changes to other team members as deemed necessary.
• Assist in the development of training materials and perform 'train-the-trainer' tasks on new system changes and enhancements.
• Manage special projects and assignments as requested by management.

Requirements

• A Bachelor's degree in Computer Science or Information Technology.
• 4 to 6+ years of direct Salesforce developer/architect experience.
• Deep understanding of the Salesforce IDE (Integrated Development Environment).

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund