Salesforce Change Management Senior Manager - CMT

$131,000 - $302,400/Yr

Accenture - Detroit, MI

Full-time - Mid Level

Detroit, MI

Professional, Scientific, and Technical Services

About the position

The Salesforce Change Management Senior Manager at Accenture is responsible for leading Salesforce.com implementation engagements, ensuring client expectations are met, and managing project performance. This role requires strong leadership, communication, and analytical skills to build high-performance teams and deliver innovative solutions in a dynamic environment.

Responsibilities

• Lead Salesforce.com implementation engagement and provide engagement leadership.
• Assess engagement performance, risks, issues, and impact on solution and service delivery commitments.
• Own development of plan to review and manage client expectations throughout delivery.
• Create an integrated project plan showing the high-level flow of project milestones and dependencies across projects.
• Lead business and functional requirements definition and prioritization/scoping of requirements.
• Monitor and control the quality management process and manage expectations.
• Conduct milestone reviews and manage process performance.
• Monitor all issues affecting the team, project, or program and potential risks.
• Manage program/project's financial, resource strategy, and contingency.
• Disseminate best practices on solution positioning and delivery.
• Build and maintain high-performance teams.
• Support pre-sales activities including participating in sales calls and proposal development.

Requirements

• Minimum of 5 years of progressive experience in a Salesforce Delivery/Functional lead role, including Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements.
• A minimum of 3 years functioning in a Change Management role.
• A minimum of 2 years of experience leading teams.
• Experience supporting CMT clients and/or the CMT Industry.
• A Bachelor's degree or equivalent work experience.

Nice-to-haves

• Ability to adapt to a dynamic work environment and be creative within a team.
• Customer-oriented with strong client relationship-building skills.
• Strong background in Cloud Computing solutions.
• Experience leading an Application Functional team or Application Integration team.
• Consulting experience with medium to large consulting firms focusing on cloud computing.
• Experience managing multi-shore projects.
• PMP and/or other project management certification preferred.
• Salesforce.com and other cloud platform certifications.
• Executive-level sales support experience in consulting/professional services.

Benefits

• Competitive salary based on location and experience.
• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.