Hanover Insurance Group - Worcester, MA
posted 14 days ago
Full-time - Mid Level
Worcester, MA
Insurance Carriers and Related Activities
About the position
The Salesforce.com Administrator will play a crucial role in the Distribution & Analytics department at Hanover Insurance, focusing on supporting the Salesforce.com platform. This position is essential for ensuring the effective execution of sales best practices through user support, case management, data management, configuration, and development. The administrator will be responsible for resolving user cases, managing Salesforce content, and monitoring system performance.
Responsibilities
- Support the Salesforce.com platform to enable effective sales practices.
- Resolve user cases and provide user support.
- Manage data uploads and extractions.
- Oversee Salesforce content and links management.
- Monitor system performance and ensure data integrity.
Requirements
- Proven experience as a Salesforce.com Administrator or similar role.
- Strong understanding of Salesforce.com platform and its functionalities.
- Experience with data management and case management processes.
- Ability to configure Salesforce applications and manage user permissions.
- Excellent problem-solving skills and attention to detail.
Nice-to-haves
- Salesforce certification is a plus.
- Experience with Salesforce development tools.
- Familiarity with analytics and reporting in Salesforce.
Benefits
- Health insurance coverage
- 401k retirement plan
- Paid holidays and vacation time
- Professional development opportunities
