AmerisourceBergen
posted 13 days ago
Full-time - Mid Level
Remote
Merchant Wholesalers, Nondurable Goods
About the position
The Salesforce Senior Administrator at Cencora is responsible for maintaining and enhancing a complex Salesforce instance that supports the Drug Company Sales and Marketing organization. This role involves system administration, configuration, data quality management, and reporting, as well as implementing new business practices through Salesforce customizations. The position requires collaboration with various business units and leadership to optimize the use of Salesforce for business processes.
Responsibilities
- Design, build, test and deploy SFDC customizations including form layout changes and workflow triggers.
- Create and manage custom objects, fields, and formulas.
- Customize fields, page layouts, record types, searching, list views, and queues.
- Maintain and enhance overall system configuration and change controls.
- Perform new release evaluations and execute new functionality roll-outs.
- Develop and maintain validation rules and perform bulk imports and exports of data.
- Regularly perform database de-duping and cleanup procedures.
- Create and refine reports, dashboards, and processes to monitor data quality and integrity.
- Assist users and stakeholders with analytics and report design and management.
- Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata.
- Participate in the integration process of the CRM system with other enterprise systems.
- Access SFDC AppExchange to integrate, customize, and maintain pertinent applications for data usage.
- Maintain documentation of Salesforce specific processes and configurations.
- Partner with leadership to create product development roadmaps and document user/system requirements.
- Collaborate with other business units that share the Salesforce instance and develop master data management and governance.
Requirements
- Bachelor's degree required.
- Five or more years of experience with SFDC administration and development including Visualforce and Apex code.
- Three or more years of web development experience with .NET, Java or similar technology preferred.
- Salesforce Administrator certification is required.
- Experience in ERP software like Centrina (FinancialForce).
- Background in support related Salesforce processes like Solutions, Call center APIs and Community pages.
- Extensive knowledge of Apex triggers and Apex Batch.
- Experience managing large scale information systems and application development.
- Experience establishing information systems standards and best practices in high availability and scalability environments.
- Technical understanding of software development tools, testing methodologies, application and database performance, web services technology.
- Proficient in data management with experience using Data Loader and other data scrubbing and reporting tools.
- Experience with the Salesforce API is preferred.
- Solid understanding of accounts, leads, opportunities, and contacts.
- Ability to analyze business needs and design solutions based on those needs.
Nice-to-haves
- Experience with Data Loader and other data scrubbing and reporting tools.
- Strong team player with a customer service-oriented attitude.
- Demonstrated organizational skills and detail orientation.
Benefits
- Medical, dental, and vision care.
- Backup dependent care.
- Adoption assistance.
- Infertility coverage.
- Family building support.
- Behavioral health solutions.
- Paid parental leave.
- Paid caregiver leave.
- Training programs and professional development resources.
- Opportunities to participate in mentorship programs and employee resource groups.
