Salesforce CPQ Engineer

$174,800 - $240,350/Yr

Splunk - Raleigh, NC

posted 4 months ago

Full-time - Mid Level
Raleigh, NC
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Salesforce Engineer at Splunk, you will play a crucial role in the design, development, and maintenance of the Salesforce CPQ (Configure, Price, Quote) application. This position requires a deep understanding of the Salesforce ecosystem and the ability to work closely with end-users and management to enhance processes and workflows. You will be responsible for customizing and configuring the SFDC CPQ application, which includes writing Apex code, creating custom objects, and implementing workflow rules and validation rules. Your expertise will also be essential in supporting the integration of the CPQ application with SAP ERP, ensuring seamless operations across platforms. In this role, you will maintain comprehensive technical design documents that outline system architecture and configuration changes. You will also be tasked with documenting and standardizing processes, seeking continuous improvement in workflows and procedures. Your responsibilities will include validating software quality through rigorous testing, identifying defects, and developing fixes to ensure the system meets business requirements. Collaboration is key, as you will work with management, project managers, business analysts, and finance teams to scope work and produce estimates for various projects. Additionally, you will provide pre- and post-implementation technical support, working closely with SFDC support to resolve any issues related to Subscription Billing and other applications. Your ability to prioritize tasks effectively will be critical in ensuring timely and high-quality work, while your adaptability will help you navigate the changing priorities of the business. Splunk values a culture of belonging and encourages you to bring your authentic self to work, contributing to a diverse and inclusive environment.

Responsibilities

  • Design, configure, administer and customize SFDC CPQ including Apex code, Custom Objects, Workflow Rules, Custom Fields, Validation Rules and Visual Force Pages.
  • Develop and maintain technical design documents related to system architecture.
  • Maintain a comprehensive view of all business system processes and users to understand functional impacts regarding configuration, process, workflow and reporting.
  • Support the integration of CPQ application to the SAP ERP.
  • Own system configuration and user setup as needed, including configuring fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards.
  • Craft/update system documentation including configuration changes, data mapping requirements, functional designs, test cases and deployment plans as needed for the engagement.
  • Document, maintain standardization and seek ways to constantly improve processes & procedures.
  • Validate software quality and conformance to specifications and business requirements through unit-functional testing, identifying root causes of defects and developing fixes in the system.
  • Work with management, Project Managers, Business Analysts and Finance Business team to scope work and produce estimates.
  • Collaborate closely with other solution architects to define and implement effective and efficient solutions to business challenges and opportunities.
  • Provide pre- and post-implementation technical support.
  • Work with SFDC support to resolve issues with Subscription Billing and related applications, maintaining smooth operation and performance of the platform.
  • Prioritize tasks to ensure work is done in a timely and high-quality manner.
  • Adapt to changing priorities of the business and seek out ways to develop new skills.

Requirements

  • 6+ years of proficiency in deploying and maintaining large scale, technically complex solutions on Salesforce and associated ecosystem.
  • Experience integrating the Salesforce platform with internal and external systems.
  • Deep understanding of overall Salesforce ecosystem.
  • Programming background using one or more of the languages such as APEX, Visualforce, Java, Python.
  • Experience with enterprise integration architectures such as SOA, RESTful, ETL.
  • A deep understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles.
  • Deep understanding of CPQ, SaaS and subscription billing processes.
  • Understanding of Quoting, Opportunity Management & Order Management processes is preferred.
  • Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships.
  • Desire to learn and apply new technologies.
  • Ability to self-train quickly and pick up new skills as necessary.
  • Understanding of cloud offerings market space concepts.
  • Good interpersonal skills.
  • Experience in translating customer business requirements into workable technical solutions.

Nice-to-haves

  • Experience with Salesforce CPQ and Subscription Billing applications.
  • Familiarity with Agile methodologies and project management tools.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan with match
  • Paid time off
  • Flexible working arrangements including remote and/or in-office roles
  • Incentive compensation
  • Potential eligibility for equity or long-term cash awards
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