Salesforce Developer/Admin

Alpha Residential - Nashville, TN

Full-time - Mid Level

Nashville, TN

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Salesforce Developer/Admin role at Alpha Residential focuses on creating user-friendly and impactful solutions on the Salesforce platform. The position requires strong organizational skills and attention to detail, as the candidate will be responsible for gathering and analyzing business requirements, developing solutions, and providing user support. The role emphasizes process improvement, innovative problem-solving, and effective communication with stakeholders.

Responsibilities

• Create scalable, user-friendly, and maintainable solutions on the Salesforce platform.
• Collaborate with stakeholders to gather, develop, and analyze business requirements.
• Document and review Business Requirements Documents (BRD) and Functional Specifications for approval.
• Conduct workflow, gap, and impact analysis to identify areas for optimization.
• Develop user stories, test cases, and functional designs across all phases of the SDLC.
• Oversee the deployment of updates and new features from the development sandbox to production environments.
• Provide training and ongoing support to end-users, maintaining up-to-date documentation and resources.
• Embrace a 'test and learn' approach to develop and implement solutions that address business challenges.
• Ensure high code quality with comprehensive unit testing, automation, and efficient use of resources.
• Take ownership of issues identified by quality assurance or product support teams, researching and implementing effective solutions.
• Create detailed workflow diagrams, document system functionality, and perform gap analyses to identify opportunities for process improvement.
• Use presentations, proposals, and status reports to deliver clear and concise updates to stakeholders.
• Lead project status meetings and escalate risks or delays as needed.

Requirements

• Bachelor's Degree or equivalent in Computer Information Systems or IT related fields.
• 6+ years of overall IT experience.
• 3-4+ years' experience in Salesforce.com development, production, and customization.
• 3+ years of experience designing, developing, implementing, administering, and integrating Salesforce.com CRM systems in both classic and lightning framework.
• Ability to write custom code for Salesforce UI and designing web-based systems and service-based architecture using multiple tools, including Apex, Visualforce, Force.com, JSP, XML, JSON, WEB SERVICES (WSDL/SOAP/REST).
• Utilizing REST and SOAP APIs to perform data integration between mainframe and Salesforce.
• Implementing customized Apex Sharing models using batch jobs and setting access and visibility rights.
• Thorough understanding of all declarative tools found in Salesforce, including process builders, workflow rules and alerts, approval automation, formula fields, and the sharing model.
• Strong organizational skills and attention to detail with the ability to manage multiple projects simultaneously.
• Excellent technical and analytical skills.
• Ability to use testing and query tools such as Salesforce Data Loader, Workbench, Developer Console, and Visual Studio Code.
• Effective verbal and written communication skills and strong leadership skills.
• Experience working simultaneously with multiple stakeholders, sponsors, and business partners, exhibiting an ability to prioritize multiple responsibilities.
• Self-starter attitude, with the ability to remain focused in a dynamic environment while maintaining a strong commitment to accuracy, timeliness, and customer focus.
• Proficient with Microsoft Office Suite.
• Excellent customer service skills; ability to form relationships both externally and internally.
• Ability to work under pressure to meet tight deadlines.
• Basic understanding of relational database structure and operation.