Salesforce Developer, Risk Management

Royal Caribbean Cruises - Miami, FL

Full-time - Mid Level

Miami, FL

Administrative and Support Services

About the position

As a Salesforce Developer in the Risk Management department at Royal Caribbean Group, you will play a pivotal role in leading the database design and platform configuration of the Company's incident reporting and claims system utilizing the Salesforce.com platform. This position is highly technical and requires a keen attention to detail, as well as the ability to execute and follow up on multiple initiatives within the Risk Management department. Your primary responsibility will be to analyze, identify, develop, and implement process improvements that enhance the efficiency and effectiveness of the organization. You will serve as a trusted advisor to both your team and clients, and you will also take on the role of a mentor for other Salesforce professionals working alongside you. In this role, you will be responsible for the administration of the Salesforce environment, which includes customizing and implementing profiles, roles, security settings, validation rules, applications, custom objects, custom fields, page layouts, workflows, flows, approvals, dashboards, and reports. You will design quality, scalable, and performant solutions within Salesforce, ensuring that they are coherent and streamlined. Additionally, you will lead discovery sessions with business owners to understand existing and desired business processes, facilitating project scoping, requirements gathering, and solution architecting across multiple departments. Your ability to promote consistent design and best practice methodologies will be crucial in solving similar problems across various departments and Riskonnect applications. You will also be responsible for delivering high-quality documentation of business requirements and design specifications for implementation, as well as onboarding and off-boarding Salesforce users. Staying current on Salesforce.com best practices and technologies will be essential, as you will advise on these practices for Salesforce-based solutions. Training team members, both internal and external, in the use of complex systems will also be part of your responsibilities. You will monitor help tickets and collaborate with internal and external partners to ensure timely resolution, and assist with department budgeting as necessary.

Responsibilities

• Administration of the Salesforce environment, including customizing and implementing profiles, roles, security settings, validation rules, applications, custom objects, custom fields, page layouts, workflows, flows, approvals, dashboards, and reports.
• Design quality, scalable, and performant solutions inside Salesforce in a coherent and streamlined manner.
• Integrate risk management, safety, or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the Company's Risk Management System.
• Lead discovery sessions with business owners to understand existing and desired business processes and facilitate project scoping, requirements gathering, and solution architecting across multiple departments.
• Analyze, identify, develop, and implement process improvements within and outside the Risk Management system.
• Promote consistent design and best practice methodologies to solve similar problems across multiple departments and Riskonnect applications.
• Deliver high-quality documentation of business requirements and design specifications for implementation.
• Onboard and off-board Salesforce users (internal and external).
• Remain current on Salesforce.com best practices and technologies and advise on these practices for Salesforce-based solutions.
• Work closely with management in the incident management process.
• Train team members, internal and external, in the use of complex systems.
• Monitor all help tickets and work with internal and external partners to ensure timely resolution.
• Assist with department budgeting as necessary.

Requirements

• Strong database design skills.
• Ability to translate business requirements into written technical specifications.
• Bachelor's degree from an accredited University in risk management, industrial engineering, information science, or related field (MBA or advanced degree preferred).
• Experience with global/international operations/organization is a plus.
• Limited travel expected, must be able to travel up to 20% of the time, including trips abroad.
• Salesforce/Riskonnect Administrator and Salesforce certification required.
• Very strong APEX & Visualforce development skills, Controllers, Force.com custom development, Custom Settings, Triggers, JavaScript, JSON, and SOQL required.
• Experience building managed applications & AppExchange development experience is a major plus.
• Deployment automation experience using Metadata API, Change Set, and ANT is a strong plus.
• Experience working at a software product company is a major plus.
• Experience integrating with Python and/or Java is a plus.
• Agile development experience is preferred.
• Project Management experience with complex and long-term projects is beneficial.
• Demonstrates a strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
• Excellent ability to coach, motivate, and direct work tasks to a multi-disciplinary team of professionals.
• Ability to develop presentations and effectively present information to top management, public groups, and/or board of directors.
• Process-oriented and able to lead and affect process change and improvements.
• Self-motivated, adaptive, proactive, quick learner, and able to work well with others with minimum supervision in a fast-paced dynamic environment.
• Strong technical, analytic, problem-solving, and communication skills (both written and verbal).
• Strong attention to detail while maintaining a big-picture perspective.
• Exceptional interpersonal and organizational skills, with the ability to work in a fast-paced environment with multiple projects and priorities.

Nice-to-haves

• Experience with Salesforce Lightning.
• Knowledge of data migration tools and techniques.
• Familiarity with compliance and regulatory requirements in risk management.

Benefits

• Competitive compensation package.
• Career development opportunities.
• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.