Nityo Infotech - Woodland, CA

posted 5 days ago

Full-time
Woodland, CA
Professional, Scientific, and Technical Services

About the position

The Salesforce Developer/Software Engineer - Einstein AI, Service Cloud role is focused on leading the design and customization of Salesforce solutions, particularly leveraging Einstein AI and Service Cloud integrations. This position requires a deep understanding of system architecture and the ability to translate business requirements into functional designs, ensuring effective communication with stakeholders throughout the process.

Responsibilities

  • Lead system architecture design and discovery sessions.
  • Customize Salesforce solutions with a focus on Einstein AI and Service Cloud integrations.
  • Conduct discovery sessions, define business requirements, write user stories, and provide detailed system and functional designs.
  • Detail business processes and create wireframes using process flow diagram tools, UML, and sequence diagrams.
  • Present technical concepts clearly to various stakeholders.

Requirements

  • 7+ years of experience in enterprise-level projects using agile methodologies.
  • Extensive experience with Salesforce platform configuration and customization.
  • Expertise in Einstein AI and integration in Salesforce Service Cloud.
  • Authority-level experience in defining system architecture landscapes and delivering comprehensive solutions.
  • Hands-on experience with key Einstein tools, including Agent Studio, Prompt Builder, and AI GenAI & Predictive features.
  • Knowledge of structured/unstructured data and Experience Cloud (MIAW, Omni-Channel setup).
  • Strong presentation and communication skills.
  • Ability to rapidly learn and apply new technologies.
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