Cognizant Technology Solutions - El Segundo, CA
posted 5 months ago
Cognizant is seeking a passionate and highly motivated Salesforce Einstein Bot Developer to join our team. In this role, you will be responsible for creating conversational experiences within the Salesforce environment, specifically focusing on the development and deployment of Einstein Bots. You will leverage your extensive experience in Salesforce CRM to design, develop, and implement solutions that enhance customer interactions and automate routine tasks. Your work will directly contribute to improving response times and streamlining customer service processes through the use of natural language processing (NLP) tools. As a Salesforce Einstein developer, you will engage in various tasks including the analysis, design, development, customization, and integration of Salesforce CRM applications. You will work on implementations across Sales Cloud, Service Cloud, and Experience Cloud platforms. Your role will also involve managing integrations with Salesforce and third-party applications to extend the functionality of the chatbots you develop. This position offers the flexibility of remote work, although candidates should be willing to travel as needed. The ideal candidate will have a strong background in Salesforce development, with at least 5 years of experience in the field, and a passion for creating innovative solutions that enhance user experience. Cognizant prides itself on its diverse workforce and the unique perspectives that each employee brings to the table. We believe that those who challenge the status quo will lead the way in the future. Our commitment to our employees includes providing opportunities for professional growth and development, as well as a supportive work environment that values collaboration and innovation.