Salesforce Experience Cloud PRM Operations Mgr - RP1031891

F5 - Seattle, WA

Full-time - Mid Level

Seattle, WA

Professional, Scientific, and Technical Services

About the position

The Salesforce Experience Cloud PRM Operations Manager at F5 Networks is responsible for leading the development and implementation of advanced features in the Partner Relationship Management (PRM) system. This role acts as a liaison between business and technology teams, focusing on enhancing automation, self-service capabilities, and overall efficiency within the partner network to align with business goals and partner needs.

Responsibilities

• Lead the creation and execution of a strategic roadmap for new features and functionalities within the PRM system.
• Collaborate with cross-functional teams to prioritize initiatives that drive value for the partner network.
• Monitor industry trends and competitor offerings to ensure our PRM system remains cutting-edge.
• Act as the primary point of contact between the Partner Operations team and the Technology Services group.
• Translate business requirements into technical specifications, ensuring clear communication and understanding between all stakeholders.
• Facilitate discussions and decision-making processes related to system architecture, data integrations, and technical enhancements.
• Identify opportunities to increase automation for partners, reducing manual processes and improving efficiency.
• Drive the development of self-serve tools and resources that empower partners to manage their accounts, access data, and resolve issues independently.
• Oversee the end-to-end delivery of PRM system enhancements, including planning, execution, testing, deployment and change management.
• Ensure projects are completed on time, within scope, and within budget while meeting the highest quality standards.
• Maintain detailed documentation of project progress, system changes, and process improvements.
• Ensure partners and internal stakeholders are adequately trained on new features and functionalities launched.
• Develop and deliver communications, training materials, user guides, and videos as needed to enhance partner adoption of the PRM system.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 8+ years of experience in partner operations, product management, or a related field.

Nice-to-haves

• MBA or advanced degree is a plus.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities