Salesforce Experience Cloud PRM Operations Mgr

$104,418 - $156,626/Yr

F5 - Seattle, WA

Full-time - Mid Level

Seattle, WA

Professional, Scientific, and Technical Services

About the position

The Salesforce Experience Cloud PRM Operations Manager at F5 is responsible for leading the development and implementation of advanced features in the Partner Relationship Management (PRM) system. This role acts as a liaison between business and technology teams, focusing on enhancing automation, self-service capabilities, and overall efficiency within the partner network to align with business goals and partner needs.

Responsibilities

• Lead the creation and execution of a strategic roadmap for new features and functionalities within the PRM system.
• Collaborate with cross-functional teams to prioritize initiatives that drive value for the partner network.
• Monitor industry trends and competitor offerings to ensure the PRM system remains cutting-edge.
• Act as the primary point of contact between the Partner Operations team and the Technology Services group.
• Translate business requirements into technical specifications for clear communication among stakeholders.
• Facilitate discussions related to system architecture, data integrations, and technical enhancements.
• Identify opportunities to increase automation for partners, reducing manual processes and improving efficiency.
• Drive the development of self-serve tools and resources for partners to manage their accounts independently.
• Monitor the effectiveness of automation and self-service initiatives, making continuous improvements based on feedback.
• Oversee the end-to-end delivery of PRM system enhancements, ensuring projects are completed on time and within budget.
• Maintain detailed documentation of project progress, system changes, and process improvements.
• Ensure partners and internal stakeholders are adequately trained on new features and functionalities launched.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 8+ years of experience in partner operations, product management, or a related role, focusing on technology-driven solutions.
• Proven experience in building and managing roadmaps for software systems, particularly in a B2B or partner management context.
• Strong understanding of Salesforce Experience Cloud PRM, Salesforce Sales Cloud CRM platform, and Microsoft Azure DevOps (ADO) technologies.
• Excellent communication skills to effectively liaise between business and technical teams.
• Strong project management skills with a track record of delivering complex projects on time and within budget.
• Experience in driving automation and self-service initiatives within a technology platform.
• Analytical mindset with the ability to gather, interpret, and leverage data to make informed decisions.
• Strong leadership skills to collaborate with cross-functional teams.

Nice-to-haves

• Experience with Agile or Scrum methodologies.
• Familiarity with APIs, data integration, and system architecture.
• Prior experience in a partner-centric industry, specifically in technology or SaaS.

Benefits

• Incentive compensation
• Bonus
• Restricted stock units
• Comprehensive benefits package