Salesforce Functional Analyst

Sysco - Houston, TX

Full-time - Mid Level

Houston, TX

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Salesforce Functional Analyst will manage the full life cycle of Salesforce, ensuring adherence to best practices and standards. This role involves collaboration with the agile team to deliver user stories, configure software, and provide production support while maintaining high-quality standards.

Responsibilities

• Collaborates effectively with the agile team to configure package software when applicable
• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Trains others on asset management policies, procedures, and guidelines
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Requirements

• Bachelor's degree in Computer Science or equivalent
• 2-4 years of experience in Asset Management, preferably in Service Now
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Basic knowledge of continuous integration / continuous delivery practices
• Demonstrated 'agile-development' mindset with strong customer-focus & results-orientation
• Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills

Benefits

• Comprehensive health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities